This was our second stay at this same resort. All resorts have rooms and food, what sets this resort apart are the people that work there. They are all very courteous, professional, welcoming and extremely friendly and helpful. Starting with Mr Moustaffa Nasser at the front desk, he made our checkin and checkout very efficient and helped us get a van from and to the airport. Extremely professional, helpful, and friendly. And Chef Hamada at the restaurant was always smiling, welcoming, friendly, and eager to help with anything we asked about. Mr Ahmed in housekeeping in building 23 was very helpful and attentive to anything we asked for. We will definitely be back to this resort and have recommended it to others citing specifically the friendliness of the staff. In addition, the variety of food, quality of food, and cleanliness of the rooms and entire hotel property were amazing. Excellent job Jaz Lamaya!