The front desk asked for my phone number during check-in, even though my contact info is already available through Ctrip or Huazhu. They're clearly trying to bypass the platforms to solicit good reviews after check-out under the guise of a follow-up call. If they need something, they should ask me directly at check-out (I consider this harassment). Food delivery is incredibly slow, and they even write the room number and my name clearly on the receipt with a marker (I'm not sure if it's the delivery driver or the front desk, but isn't this a privacy issue?). Since the hotel front desk is on the second floor, you have to wait for the elevator to go up to the second floor, check in, and then wait for the elevator again to go up to your room. The same goes for check-out. (The hotel shares the ground floor elevator lobby with other offices in the building.) During morning and evening rush hours, office workers from the building constantly go in and out of the hotel entrance, making it feel chaotic with no privacy whatsoever. The two keycard access panels in the elevator were confusing for a first-timer, and it took a while to figure out how to use them. Overall, because the hotel isn't a standalone building, the lobby is constantly bustling with all sorts of people, making it feel messy. The room itself is fine, but if privacy and efficiency are important to you, you might want to reconsider. Also, at the restaurant, staff only ask for your room number at the entrance. Inside, I didn't see anyone checking the food stations, and many items were empty. The corn was all dried out. If anything I've written is incorrect, please feel free to contact me to have it removed.
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