Crowne Plaza QINGDAO OCEAN SPRING RESORT by IHG

Facilities: Perhaps because it's been open for a while, some facilities are a bit old. The balcony railing paint was peeling. Hygiene: The toilet had a strange smell, and when we first entered the room, there was a stuffy odor. The carpet had stains, and the towels at the water park smelled. Environment: The location is pretty good, convenient for family trips by car, but there's no subway station nearby. Service: This was excellent; any issues raised were promptly resolved.

The room's cleanliness was subpar, and there wasn't even a chair on the balcony, which made it even dirtier. The room facilities themselves were actually quite well-designed, but the hygiene just couldn't keep up! The cleanliness, the towels, the bathroom... sigh. The environment, though, was pretty good.

The room was very clean, and the service was excellent. I booked this for my two elderly parents, and they were taken care of wonderfully throughout their stay, so I had no worries at all. Overall, I'm very satisfied!

Overall, this hotel offers a great experience. Its convenient location makes getting around and finding places to eat easy. The room was clean and tidy, the bedding was comfortable, and I slept very well. The front desk staff were warm and attentive, and check-in was efficient. The facilities are well-maintained, and the bathroom had consistent water pressure. The only drawback is the average soundproofing; you can occasionally hear noise from the hallway. It offers good value for money and is suitable for travelers. I would consider staying here again on my next visit.

We visit at least once a quarter, and each time we have a dedicated customer service representative. They're always so enthusiastic and thoughtful, always online and ready to help. I really have to give a special shout-out to "Big White Rabbit," the head of housekeeping. Every time, she tries her best to upgrade our room and responds to our needs immediately. The experience is just fantastic! It's totally worth the two-hour drive we make each time just to stay here!

The hotel boasts a grand architectural design and numerous rooms, reflecting the style of an established star-rated hotel. Upon entering the room, there was a noticeable musty smell. However, the mattress was very thick and incredibly comfortable to sleep on. We ran out of tissues in the room, but the housekeeper promptly brought some when we requested them. There were no disposable bath liners for the bathtub, and they weren't available for purchase, which is an area where service could definitely be improved. Given its large scale, the hotel could consider offering childcare services similar to Club Med. A kids' play area with soft play structures, slides, and a ball pit would be a great addition, allowing parents to relax. There was no buffet available. With such a large property, inter-departmental communication seems to be an issue. The information provided by the housekeeper for the 1928 Beer Bar's dining options was incorrect. After checking out, the housekeeper asked for a good review. I provided some suggestions, but the housekeeper, 'Dabaitu' (Big White Rabbit), never replied. It feels like the service in northern China is often a 'do-it-because-my-boss-told-me-to' mentality, and any extra requests from guests are seen as an inconvenience. I really liked the breakfast buffet where many of the attendants were older, creating a very harmonious atmosphere, like being cared for by parents while away from home. The breakfast selection was extensive. There are two swimming pools, one indoor and one outdoor. Cat petting costs 19.9 for children and 29.9 for adults, with single entry and unlimited time. Feeding animals costs 10 yuan, which includes one portion of feed. **However, if you write a good review for 1 yuan, you get fewer carrots than the 10 yuan portion. The animals seemed a bit pathetic, with the little horse constantly kicking the wire fence.** There are two swimming pools, both indoor and outdoor. The buffet at the 1928 Beer Bar is more Western-style. Many people might not be used to it. We tried it, and the quality of the desserts was excellent! There's a beach right behind the hotel, with some rocks, but not too many. You can go tide pooling in the early morning and at night. It's too hot during the day due to strong sun, and there isn't much seafood to find then either. The package included access to the Haiquanwan Hot Springs, but I must mention: it was dirty. There were no tissues or disposable combs in the hair-drying area (only a few scattered combs for everyone to share). With this level of service, I won't be returning. The hotel's location is indeed a bit remote, making it suitable for self-driving. There's a Shandong University cafeteria and museum nearby, which I'd give five stars!

Traveling with my family on a road trip, I was looking for spacious rooms that weren't too expensive, considering we had a lot of luggage. I booked two rooms for two nights. The hotel has its own hot spring and a swimming pool, so you can spend a lot of time just enjoying the facilities. The only downside is that it's a bit far from the city's main attractions, but it's perfect for a relaxing getaway.

Great environment and excellent service. They even upgraded my room for free! The breakfast was also good. However, the in-room facilities are a bit dated, just like they were 10 years ago. It's like nothing has changed since my last visit a decade ago.

Before our arrival, Xiao Zhang from the hotel proactively called to ask about our needs. Our two room requests (adjoining rooms and a high floor) were both fulfilled. The room service was incredibly responsive, which deserves praise! There's an onsen for rainy evenings, and a beach and pool for sunny days. I heard they also have a pet park and a cat cafe (didn't get a chance to visit), so as a family-friendly hotel, the facilities are quite comprehensive. I was quite worried after seeing many negative reviews before our trip. While it's true that there are signs of age and some humidity issues, overall, it exceeded my expectations. I have two suggestions: 1. The welcome fruit could be improved. The current quality is quite average. Perhaps replace it with local specialties like Qing Shi calcium milk biscuits or shell-shaped pastries, which would offer more consistent quality. 2. There were few bed rails, and they didn't seem very sturdy. An upgrade would be appreciated.