Guest User
July 14, 2025
All other hotels in the area are nearly twice as expensive, however the post on trip.com was catchy enough. I noticed that they have smoker's rooms, so, before booking, I refined my search criteria adding: Breakfast included, Bathtub, Non-smoking, and sure enough the hotel was still the first in the results, then I booked a room for two nights.
Upon arrival I double checked that they confirmed my search criteria and the additional note I made during the reservation repeating the same query.
I speak Chinese and I could deal with the very kind person at the reception, who apologetically informed me that the hotel has not rooms with bathtub, but assured that the rooms are non smoking.
From there I started a journey, accompanied by another very kind person, through a number of rooms that were, at best, heavily impregnated of smoke.
Before giving up and looking for a suitable place I was put on a call with the hotel manager who acknowledged their shortcoming and offered me to check a room of much higher price that, being much less used, had better chances of satisfying my primary request of a non smoking room.
The room was much larger, similarly nicely decorated, like the others I saw, and pretty much free of smoke, thus I accepted.
The service is outstanding and kind, the place and facilities are worth the price. Apart of the smoke issue I can definitely suggest the place.
I strongly recommend the management to consider reserving at least one of the many buildings forming the hotel garden to non smokers with very strict application of the National policies for the prevention of fire and smoke, and heavy penalties to those who smoke where not permitted. I will be happy to visit again and give a very different review once they implement the suggestion and inform me.
