Anonymous User
May 4, 2023
I stayed in the so-called luxury suite for four consecutive days. The following are my feelings:
The hygiene is terrible. There are many uncleaned dead corners. The bottom of the tissue box is very dirty, and the floor looks like it has not been wiped clean
There are a lot of rust stains. The water from the faucet smells rusty, and the partition under the bathroom is also rusty
The bathroom lacks a door, and it is impossible to separate the wet and dry areas
There is a wall outside the bedroom window, but it is not marked online
The bedsheets are dirty. I was too tired on the first day of check-in, so I put on the disposable bedsheets and went to sleep. When I woke up the next day, there was a coin-sized red stain under the disposable bedsheets, that is, the hotel bedsheets. I don’t know if they have been cleaned
The front desk service attitude is poor. The projector in the room did not work several times. After calling, I answered the phone and said OK, but the phone hung up directly. Who knows what you mean. Later, I asked for a pair of slippers to be sent, but they didn’t come up for half an hour. I called and they said that the person had not returned and would send it later. Why didn’t you tell the customer in advance about this? You had to let others wait for a long time before telling them
The pricing is too arbitrary. I asked the front desk if there was a discount for hot springs for hotel guests, and they said no. However, when I consulted online, they said they had a discount price of 10 yuan. Finally, the front desk asked this and that to confirm that it was indeed a 10 yuan discount price. So if I hadn't asked in advance, I would have to pay 39 yuan per person. I doubt if you have a unified pricing standard. The hot spring experience was not good. The so-called hot spring is just a stagnant pool, very small.
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