1. There are serious food safety concerns with the breakfast buffet: the fried chicken was undercooked, and flies were present in the breakfast area for two consecutive days, landing directly on the food.
2. Room cleaning was subpar and did not meet the five-star Le Méridien service standard.
3. We reported the cloudy pool water, and staff promised to rectify it by changing the water the next day. However, this was not done. They then passively handled the situation by claiming a 'complete pool water change takes three days,' even though cloudy pool water doesn't require emptying the entire pool and can be improved through circulation filtering and partial water changes.
4. The hotel has two separate independent circulation pools, one indoor and one outdoor. They could only provide a water quality report for the indoor pool from July 6th. This report is outdated and doesn't prove the water quality on our check-in date. Despite multiple requests for a third-party water quality report for the outdoor pool, the hotel consistently failed to provide one.
5. According to hygiene regulations, pools need regular self-testing of water quality with records maintained. We repeatedly asked for self-inspection records for both indoor and outdoor pools for our check-in date, but the hotel was unable to produce them for a long time, indicating non-compliant operations.
6. Our child was healthy before checking in but experienced multiple hygiene issues during our stay and has now developed diarrhea. While we cannot directly determine the cause of illness, the hotel's numerous hygiene shortcomings objectively posed health risks and severely impacted our stay.
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