Guest User
October 29, 2025
First, starting from check-in at the front desk, I gave them my ID and explained the order was placed under this name. The front desk asked which platform I used, and I replied Ctrip. They even showed me the order number. Then another staff member came to check me in, again asking which platform I used. I'm wondering why the platform doesn't notify me when the order is placed? Doesn't the system process the order?
2. After checking into the hotel, I checked the room cleanliness. Since I booked a family room, there was hair on the single bed, and the double bed sheets were dirty. What angered me most was that there was hair in the mouthwash cup. I contacted the front desk and they changed my room. The second room seemed better than the first, so I told the staff I wanted to change to this one. Then I went back to my original room to get my luggage, and the staff told me to get a new room card when I went downstairs. Shouldn't this be prepared when changing rooms? The window screen wouldn't close, and it took about half an hour for the front desk staff to come and help close it. Turns out, I didn't know how to do it myself 😅 (They also hadn't given me a new room key by then). The sofa was dirty, there was accumulated lint on the headboard, and the hardware wasn't cleaned properly, just so-so. There was no toothpaste. A whole host of problems... it was just awful.
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