Guest User
May 3, 2023
The check-in experience was extremely poor. It was almost 11 o'clock when I arrived. The entire facade was dark, there were no people around, and I couldn't even turn on the lights. I put up with all this because you get what you pay for. What made me even more angry was that they didn't reserve a room for me without my permission. I didn't know until I arrived that the reason was that they called me but I didn't answer the phone. If I don't check in and the room is empty, won't it affect his ability to make money? I guess I didn't pay on the platform? And even if I didn't receive a call, the platform had given me any feedback before, meaning that as long as I didn't check in, he could make two money by giving the room to someone else, which was a good idea. The boss then arranged for me to stay with someone else. After all, I was a student. It was late at night during the May Day holiday. It was hard to find accommodation, so I didn’t care. I stayed in the upper bunk and the other boy stayed in the lower bunk. It was just one room. I made two profits and didn't give me any discounts or anything. After looking at the environment, it was very poor. It was completely inconsistent with the promotion. There were no private bathrooms, only public bathrooms. I didn't use the wifi. I don't know if it works well. After that, I negotiated with the boss to only stay for one night. Originally, I booked two nights. He agreed and asked me to report to the platform the next day. I left early the next day and reported to the platform, but the result was that he disagreed. Tell me the reason why you helped me reserve a room. The trouble started here. The first two appeals did not allow me to refund the money. It was clear that the merchant did not want to refund the money. He did one thing in front of others and another behind his back. To put it bluntly, it was because the students were easy to bully. Some people may think that for such a small amount of money, they don’t want to cause trouble, so they won’t bother with the merchant. But I just refused to accept it, so I kept complaining and safeguarding my legitimate rights and interests. After all, no one’s money comes from the strong wind. The customer service has called me almost a dozen times in the past two days. The key customer service also asked me to stay for a while if I couldn't do it anymore. I didn't agree, and then they said I would get a partial refund, not even half of one night's payment, and I didn't agree either. After all, I stayed for one night, and I wanted one night's worth, right? Moreover, the merchant broke the rules first and forced me to do so. After that, I continued to complain, and the customer service kept calling me. Finally, I finally got what I deserved. When encountering this situation, please actively protect your rights, otherwise others will think you are easy to bully. Finally, please check in with caution, lest you regret it.
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