I booked this place because of its 4.6 rating, but after one night, I can only give it a 2-star review. One star is for the lake view, and one star is for the smart toilet; everything else is basically negative. First, the facilities:
1. While the lake view is real, it's actually across the road, and the sliding doors offer no soundproofing, making it very noisy when cars pass by. Loud music was playing outside on the first floor all afternoon, which was extremely disruptive. I stayed in the mountains specifically for peace and quiet…
2. The room layout is very illogical. The bathtub is useless and takes up a lot of space. The gaps between the bathtub and the window, and between the bed and the window, are extremely narrow, barely enough for one leg to squeeze through. Drawing the curtains is difficult, and the bathroom door almost touches the bed when open. There's also a lack of counter space, making for a very uncomfortable experience.
3. The walls were moldy, the sheets had brown stains, and the tissues were cheap. Overall, it's a rural guesthouse disguised as a designer hotel, but with a focus on saving money and hassle.
Now, let me talk about the service aspects that left me most dissatisfied:
1. After a long day of traffic, all I wanted was a relaxing hot shower and some rest. The first two minutes were at a normal temperature, then the water turned a scalding 80 degrees Celsius. My child jumped away from the heat. We adjusted the water to the colder setting, but it didn't change for three minutes; it was still scalding. Then suddenly it became cool. We adjusted it to the left, but there was no change. By this time, both my child and I were covered in shower gel. My child was exasperated and said, "Maybe we should just take a cold shower." So, we ended up taking a cold shower! But that wasn't the most infuriating part. We contacted the hotel and the platform, and the hotel sent a staff member who, after looking at the water, said it was our fault for not knowing how to adjust the settings. Having stayed in hundreds of hotels both domestically and internationally, I was speechless. The most outrageous thing was that the hotel never offered a single apology and arrogantly refused our request to not extend our stay or negotiate with the platform. This is the worst hotel service I've ever experienced, bar none.
2. When we booked the room, we specifically requested an extra bed for our child. The hotel didn't communicate this to me beforehand. When I arrived at the room and found there was no extra bed, I asked the hotel staff for one. They said they didn't have a folding bed and gave me a straw mat less than 1 cm thick, which was filthy. There were no sheets, no mattress, and no blankets! They were just going to let our child sleep on a straw mat on the tiled floor? Couldn't they afford a folding bed that costs over 100 yuan? This made me feel that the hotel staff never considered things from the guests' perspective. They didn't even have a thin summer blanket. Their self-righteousness and perfunctory attitude were truly shocking.
3. Breakfast was supposed to start at 8:30, but when we came downstairs at 8:50, they hadn't even started making it. We waited a long time before we could eat, which was not only inconvenient, but the housekeeper even gave our child a leftover ear of corn from last night. The fried noodles for breakfast were very salty, and no drinks or water were provided. Speaking of water, the bottled water provided in the hotel room was an unregistered product with an unpleasant taste; I spat it out immediately after drinking it. There were no convenience stores nearby, so I couldn't buy bottled water. The restaurant next door, recommended by the hotel owner, charged 150 RMB for a simple chicken dish—was it some kind of high-end restaurant? What surprises me is that it's 2025 now, and people still think making money from tourism is just about ripping off tourists? Is providing a place to sleep and shelter from the wind and rain enough to call it a hotel? The hotel owner should go and do some research; look how much hotels in Sichuan and Yunnan have evolved! Do they still think consumers are stupid?
Having stayed in countless hotels, this is the first time I've written such a serious review. I hope it helps those planning to go rafting in Huangteng Gorge avoid bad experiences. Rafting is definitely worth it, but choosing a hotel requires careful consideration.
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