Fude International Hotel Reviews

Response from Property: 尊敬的賓客：非常感謝您對我們酒店地理位置的肯定！確實，便捷的交通和周邊豐富的景點、餐飲選擇是許多賓客選擇我們的原因之一。希望這次的位置優勢為您的旅行增添了更多便利與樂趣。下次訪問時，別忘了告訴我們您的新發現，我們也很樂意為您提供更多探索建議！

Response from Property: 尊敬的賓客，感謝您選擇下榻清遠智選假日酒店並對酒店作出好評！我們很高興的得知您在這裏與我們度過了一段難忘的時光，同時也非常感謝您對酒店人員貼心服務的認可。能成為您的下榻之所，我們榮幸之至，我們團隊不斷努力用真誠與努力實踐着“成為客人摯愛的傑出酒店”的願景。再次感謝您對我們的支持和讚許！酒店團隊恭候您的再次入住！

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to leave your valuable feedback. We are deeply shocked and ashamed of the carpet stains, inadequate air conditioning, and room hygiene issues you encountered during your stay. This is completely inconsistent with our commitment to providing guests with a clean and comfortable accommodation environment and service principles. On behalf of the hotel management team, we extend our sincerest apologies to you. 1. Regarding the carpet stains: We have deep-cleaned all carpets in the room. We have also conducted a thorough inspection and cleaning of carpets in all rooms to ensure their cleanliness. 2. Regarding the air conditioning issues: We have contacted the hotel's engineering staff to conduct a comprehensive inspection and adjustment of the central air conditioning system, and it has now been restored to normal cooling. We are also conducting a thorough inspection of the hotel's air conditioning system to prevent similar issues from occurring. 3. Regarding the cockroach issue you mentioned: We have zero tolerance for this. Upon receiving your feedback, we immediately arranged for a professional pest control company to thoroughly exterminate the room and the entire relevant area, and we will strengthen daily preventative pest control measures. We understand that no amount of explanation can fully undo your unpleasant experience. To express our sincere apologies, we sincerely hope to contact you directly. Thank you again for your feedback; it has made us acutely aware of oversights in our management. We have taken this opportunity to comprehensively strengthen staff training and room inspection procedures, striving to prevent such incidents from recurring. We sincerely hope to have the opportunity to host you again in the future, allowing us to demonstrate the hotel's true standards and our commitment to improvement. Happy Mid-Autumn Festival!

Response from Property: Dear Guest, Thank you for your review! Our hotel is committed to providing attentive service, and we are constantly striving to find ways to offer you even better service and a more comfortable and satisfying resting environment! Your satisfaction is our goal! We look forward to your next visit.

Response from Property: Dear Guest: We are deeply sorry for the unpleasant experience you had during your stay! We are shocked and ashamed to receive your feedback; this is far from our expected service standard. We take all the issues you raised very seriously and offer our sincerest apologies. 1. Regarding the deposit and room key issues: We sincerely apologize for the inconvenience caused by the deposit collection process and the unclear room key instructions that prevented you from opening the door promptly. This reflects inefficiencies in our front desk operations and equipment maintenance. We have immediately checked the door lock system and provided targeted training to our front desk staff to ensure that deposit instructions are clear, procedures are efficient, room key functions are normal, and operating instructions are in place. 2. Regarding the cleanliness of the guest room and hallway: The conditions you described in the guest room (water stains on the table, hair on the carpet) and the odor in the hallway are unacceptable. This exposes a serious dereliction of duty in our guest room cleaning quality inspection and daily environmental maintenance. We have held the cleaning staff on duty accountable and have conducted a thorough cleaning and inspection again. We immediately organized all housekeeping staff to review cleaning standards, strictly implement the "one guest, one change, one cleaning" system and supervisor review, paying particular attention to details such as tabletops and carpets. The engineering department has begun inspecting the corridor ventilation system and potential sources of odor (such as garbage disposal points and carpet cleanliness), and has increased the frequency of daily air purification and cleaning. Your feedback has served as a wake-up call, making us acutely aware of significant deficiencies in our service. We will not tolerate such a situation recurring. We sincerely hope you will give us another chance so that we can provide you with a clean, comfortable, and professional service on your next visit. We wish you all the best!

Response from Property: Dear Guest, Thank you so much for your positive feedback on our hotel's location! Indeed, convenient transportation and a wealth of nearby attractions and dining options are among the reasons many guests choose us. We hope this advantageous location added to the convenience and enjoyment of your trip. On your next visit, please don't forget to tell us about your new discoveries; we'd be happy to offer you more exploration suggestions!

Response from Property: Dear Guest, We sincerely apologize that our stay did not meet your expectations and we deeply regret this. Regarding your concerns about bathroom odor, room air quality, carpet cleanliness, soundproofing, and breakfast selection, our management has taken them very seriously and would like to offer our sincerest apologies. Every issue you raised is a valuable opportunity for us to improve and enhance our service quality: 1. Regarding the issue of unpleasant odors in the bathroom and room, we have immediately arranged for the housekeeping department to thoroughly inspect and deeply clean and disinfect the relevant rooms and ventilation systems to ensure fresh air. 2. Regarding the issue of dirty carpets, we will conduct a thorough deep cleaning and maintenance of all guest room carpets and strengthen daily vacuuming and spot cleaning procedures. 3. Regarding the issue of poor soundproofing, we understand the importance of a good resting environment. We are currently conducting a comprehensive inspection of the door and window seals in all guest rooms and training our staff to proactively arrange relatively quiet rooms for guests who are sensitive to noise upon check-in. 4. Regarding the limited selection of breakfast items, we have already provided feedback to the catering department. We will add at least 2-3 new hot dishes, snacks, and fruits to the existing menu, and will update it regularly to better meet the diverse tastes of our guests. 5. The refund process for your deposit will take time depending on your payment method and the bank's processing speed, but it is generally completed within 24 hours. Thank you for your understanding. Thank you again for taking the time to point out our shortcomings. We sincerely hope to have the opportunity to serve you again. Happy Mid-Autumn Festival!

Response from Property: Dear Guest, Thank you for your perfect review! Your support and encouragement are our greatest motivation. The hotel strives to create a warm and comfortable stay for our guests, offering the best value for money to meet the diverse needs of our guests. We look forward to your next visit!

Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to the next trip, and we can create a more perfect service for you.

Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.

Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!

Response from Property: Dear guests: Hello! First of all, thank you very much for taking the time out of your busy schedule to review our hotel, but we are very sorry for bringing you a bad stay experience. We sincerely apologize for the problems you mentioned. We have made improvements in a timely manner. We are very sad that we have not been able to provide you with high-quality service facilities. But please believe us. We must pay more attention to and worry about the existence of problems than you do. We will investigate the reported problems immediately. We will do every service aspect carefully and live up to your high expectations for our hotel! We hope you can trust us again. Your satisfaction is our greatest pursuit. The hotel is committed to continuously improving every aspect to provide you with a perfect stay. We look forward to your visit again!

Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.