Vienna Hotel (Qingyuan City Plaza Lianjiang Road) Reviews

Response from Property: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋。我們非常重視您的體驗，因為您的滿意是我們工作的最大動力。對於您提到的房間地板濕漉漉、地面有頭髮、房間內灰塵較多以及牆壁上出現的水漬問題，我們深感抱歉。這絕對不是我們期望您在入住時遇到的體驗，我們對此深感愧疚。經過我們的調查，發現這些問題是由於我們清潔團隊在房間清潔過程中出現了疏忽。我們對此負有完全責任，並立即採取了以下措施進行整改：1. 我們已經對清潔流程進行了全面審查，並加強了對清潔人員的培訓，確保每個細節都得到妥善處理。2. 我們已經對您所提到的房間進行了徹底清潔，包括地板、牆壁和所有可能藏污納垢的地方。3. 我們已經更換了房間內的所有床上用品，確保您在接下來的入住期間能夠享受到乾淨整潔的環境。我們已經對房間進行了整改，並確保這些問題不會再發生。我們真誠地希望這次的整改能夠讓您感到滿意。再次為給您帶來的不便表示歉意，並感謝您的理解與耐心。如果您在未來的入住中遇到任何問題，請隨時與我們聯繫，我們會立即為您解決。期待您的再次光臨，我們承諾將提供更加優質的服務。

Response from Property: Dear guest,First of all, thank you very much for taking the time to leave us your valuable feedback during your busy schedule. Your satisfaction is our top priority. We are truly delighted to learn that you gave a positive review of our Chinese-style breakfast.However, we are deeply sorry to hear that you had difficulties finding food around the hotel. We sincerely apologize for this. There is a caring wayfinding sign on the first floor of our hotel, and there are various options for dining, entertainment and other activities in the surrounding area. Meanwhile, we have reorganized the information about nearby restaurants and updated it in the lobby guide and the in-room service manual of the hotel. We have also specifically arranged for hotel staff to provide recommendations for nearby delicacies when you need them, ensuring that you can easily find a restaurant to your liking.We believe this will greatly enhance your stay experience.Once again, we apologize for the inconvenience caused to you. Please rest assured that we always put our guests' satisfaction first. Your feedback is of great importance to us. We hope that you will be able to feel our improvements and sincerity during your next stay. We look forward to your next visit, and we will wholeheartedly serve you!

Response from Property: Dear guest,first of all, we sincerely thank you for your valuable feedback on our hotel! Your opinions are extremely important to us as they help us,continuously improve our service quality.Regarding the issues you mentioned, such as the air conditioner not being able to be turned off and making a bit of noise, as well as the bed being a little soft, we sincerely apologize. We understand that these minor problems might have affected your stay experience. We have already inspected and maintained the air conditioning system to ensure it can be turned off properly, and we will adjust the wind speed to reduce the noise. Thank you again for your patience and understanding. We promise that your satisfaction is our greatest pursuit. If you encounter any problems during your future stays, please let us know immediately and we will solve them for you right away. We look forward to your next visit. We are here in Qingyuan, waiting for you and looking forward to providing you with an even more perfect stay experience.

Response from Property: Dear Guest, First of all, thank you very much for your return visit to our hotel and for your valuable feedback. Your satisfaction is our greatest motivation, and we are very pleased to see your praise for the room facilities, hot shower, breakfast, and the warm hospitality of the front desk staff. Regarding your comment that the room, though small, was well-equipped and clean, this is indeed something we strive for, and we are glad you felt our attention to detail. However, we would especially appreciate your recognition of the comfortable hot shower, as it is an affirmation of our hot water supply system. Of course, we have also noticed the few minor issues you mentioned in your review, for which we sincerely apologize. For example, the room size issue; we sincerely apologize for this. We have readjusted the layout of some rooms to ensure more efficient use of space. We have also strengthened room cleaning and disinfection to ensure that every guest can enjoy a clean and hygienic accommodation environment. We hope these improvements will provide you with a more comfortable experience on your next stay. We also welcome your continued valuable feedback; your satisfaction is our driving force for continuous improvement. Thank you again for your support and understanding, and we look forward to your next visit. We will certainly serve you wholeheartedly!

Response from Property: Dear Guest, thank you so much for your valuable feedback! We are delighted to hear about your satisfaction with the breakfast and your appreciation of our service. Your satisfaction is our motivation and the direction we strive for. We are very pleased that you mentioned the wide variety of breakfast options in your review, knowing that our efforts have paid off. We are also incredibly proud that you were impressed by the convenient transportation in the city center and the Qingyuan chicken recommended by the receptionist. Every compliment you give is a great encouragement to our work. We will continue to maintain high standards of service and strive to make every guest feel at home. Thank you again for your support and trust. We look forward to your next visit and will be dedicated to serving you and providing you with another wonderful stay. We wish you a pleasant stay and look forward to seeing you again!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. We understand that your experience was unpleasant and we sincerely apologize. Your satisfaction is our greatest motivation, and your experience clearly did not meet our standards. Regarding the air conditioning issue, we sincerely apologize for not responding to your needs promptly, causing you inconvenience in your room. We understand that the air conditioning was only turned on 10 minutes before your check-out, which is definitely not the level of service we expect. We have already trained the responsible staff and will ensure that any similar situations are handled more quickly and effectively in the future. As for the issue of foam residue in the bathroom and the hair dryer, we are equally sorry. We have immediately conducted a thorough cleaning and replaced the hair dryer with a new one. To ensure your safety, we have also conducted a safety inspection of the bathroom and strengthened our daily cleaning and maintenance procedures. We have taken the following specific measures to prevent such problems from happening again: 1. Strengthen staff training to ensure timely response to guest needs. 2. Regularly inspect and maintain all room facilities to ensure their proper functioning. 3. Strengthen cleaning efforts to ensure rooms are clean and free of contamination. We hope these measures will satisfy you, and we apologize again for any inconvenience caused. Please give us a chance to demonstrate our sincerity and determination to improve. If you wish, we would like to offer you a complimentary room upgrade as a sincere apology for your dissatisfaction. Thank you again for your feedback. We look forward to your next visit and promise to provide an even better service experience.

Response from Property: Dear Guest, First of all, thank you sincerely for your valuable feedback on our hotel! We are incredibly honored and gratified to see your high praise for the hotel's cleanliness, service, environment, and facilities. Your satisfaction is our constant motivation. Your mention of "cleanliness" in your review makes us deeply aware of the importance of cleanliness, and we will continue to maintain high standards to ensure that every guest enjoys a clean and comfortable environment. At the same time, the "attentive service" and "quiet environment" also made us feel very warm, reflecting our commitment to service. The "complete facilities" and "warm reception" are also sources of pride for us, thanks to the hard work and dedicated service of every staff member. We are delighted to provide you with a convenient and comfortable stay. Furthermore, the "free parking" you mentioned is another advantage we offer, as we are committed to providing our guests with comprehensive convenience. Thank you again for your support and trust. We look forward to your next visit and promise to continue providing you with excellent service. We wish you a pleasant stay and look forward to seeing you again!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. Your opinions are very important to us, as they help us continuously improve our service quality. We sincerely apologize for the air conditioning issue you mentioned. Indeed, our hotel's air conditioning equipment is somewhat outdated, which has caused you inconvenience, and we deeply regret this. We understand that a comfortable accommodation environment is crucial for your rest, and we are very sorry that our facilities failed to meet your expectations. We promise to continue improving and providing you with even better service.

Response from Property: Dear Guest, First of all, thank you very much for taking the time to leave us your valuable feedback. We sincerely appreciate your honesty, which allows us to understand our shortcomings and strive to improve. We are deeply sorry for your concerns regarding the front desk service and the outdated hotel facilities. This was indeed an oversight on our part, failing to meet your expectations for a 5.0 version hotel. We understand this caused you an unpleasant experience, and we sincerely apologize for that. We have already optimized the front desk service to provide more attentive and efficient service. Here are our specific improvement measures: - We have rearranged the front desk, added new facilities, and improved service processes. - We have provided additional training for our staff to ensure that every employee can provide professional and friendly service. - We have beautified the overall hotel environment, including guest rooms and public areas, striving to make every guest feel at home. We look forward to your next visit. We promise to serve you wholeheartedly and ensure your stay is even more perfect. We hope these improvements will satisfy you and make you willing to choose our hotel again. Thank you again for your feedback. We look forward to your next visit and promise to continue to work hard to provide you with even better service. Wishing you a happy life!

Response from Property: Dear Guest, Thank you so much for your valuable feedback! First of all, we are truly honored to receive your recognition of our hotel's service and environment. Your satisfaction is our driving force. We take your suggestion regarding the toilet replacement very seriously. We understand that the toilet is an important facility in the bathroom, and its comfort and hygiene are crucial to your stay. Your feedback has been recorded and will be immediately submitted to the relevant department for evaluation and improvement. We promise to upgrade the bathroom facilities as soon as possible to ensure that every guest can enjoy a more comfortable and hygienic accommodation environment. In the meantime, if you have any other needs or suggestions, please feel free to contact us, and we will be happy to assist you. Thank you again for your valuable feedback. We look forward to your next visit and are committed to providing you with even better service. We wish you a pleasant stay!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. We are deeply sorry to hear that your breakfast experience was unpleasant; this is definitely not the service we expect you to receive at our hotel. We regret the shortage of chopsticks, eggs, drinks, and porridge you mentioned. The lack of sufficient breakfast ingredients prepared in advance caused you inconvenience while waiting. We sincerely apologize for this. To prevent similar situations from happening again, we have taken the following corrective measures: 1. Increased the stock of ingredients during peak occupancy breakfast periods and adjusted the reserve of ingredients to ensure a sufficient supply of all kinds of ingredients. 2. Enhanced communication with the kitchen team to ensure that breakfast service can keep up with guests' needs in a timely manner. 3. Arranged additional service staff to provide faster response and service during peak periods. We have made improvements to the breakfast area and ensured that breakfast is plentiful today. We hope this improvement will make you feel our sincerity. We apologize again for the inconvenience caused and hope you can give us a chance to make up for this mistake with better service. If you need any assistance in the future, please feel free to let us know; we will be happy to serve you. We wish you a pleasant stay!

Response from Property: Dear Guest, First of all, thank you very much for your valuable feedback on our hotel. We understand that your stay is crucial to us, so your feedback is invaluable. Firstly, we sincerely apologize for the unpleasant odor you encountered in the elevator and hallways. This is absolutely not the atmosphere we want you to experience in our hotel. We have immediately replaced the cleaning agents in the elevators and hallways and thoroughly cleaned them. We have also strengthened our supervision of cleaning work to ensure that similar problems do not occur again. We also sincerely apologize for the room facilities issue. We have conducted a full inspection of the room and updated and maintained all facilities. New bath towels have been replaced, and the toilet has been thoroughly cleaned to ensure hygiene and comfort. We are also sorry for the temperature issue you experienced in your room. We have checked and adjusted the hot water system to ensure the water temperature meets your needs. We will also place some aromatherapy in the room to improve the odor. We fully understand the inconvenience this may have caused you, and we sincerely apologize for it. We hope you will give us another opportunity to experience our hotel's services. Your satisfaction is our greatest pursuit. Thank you again for your feedback; we promise to continuously improve to provide better service. We hope you can give us a chance to prove our sincerity. We look forward to your next visit and will be happy to serve you. Have a wonderful day!

Response from Property: Dear Guest, thank you so much for your valuable feedback! We are deeply honored to receive your recognition, and your satisfaction is our constant motivation. We are delighted to read your praise of the clean and tidy room, excellent service, and complete facilities. Your satisfaction is our driving force and our greatest achievement. We understand that details determine quality, and therefore we are always committed to providing every guest with a warm and comfortable stay. Your affirmation strengthens our resolve to improve our service quality. We sincerely thank you for your support and trust, and hope you will visit our hotel again in the future. We will certainly do our utmost to serve you and bring you another unforgettable stay. Thank you again for your valuable feedback, and we look forward to creating wonderful memories together once again.

Response from Property: Dear Guest, thank you so much for your valuable feedback on our hotel! We are delighted to learn that you were very satisfied with the hotel's location. We understand that convenient location is crucial to your travel experience, and therefore we are committed to providing our guests with easy access to transportation. Our proximity to the city center allows you to easily enjoy both the vibrancy of urban life and the tranquility of a peaceful stay. Your satisfaction is our motivation, and we will continue to strive to provide you with even better service. Thank you again for your support and trust, and we look forward to your next visit. We are determined to serve you wholeheartedly!