Zhenru Hotel

Booked this hotel because of the 5-diamond rating on Trip.com for a family trip. When I walked into the lobby, I was shocked. This is nowhere near a 5-diamond hotel; it's clearly a guesthouse! And yet, they're charging 5-star prices. This experience directly led me to cancel all my subsequent '5-diamond' bookings and switch to proper 5-star hotels instead. If you're traveling with family, you really need to be careful. A 5-diamond rating isn't the same as a 5-star hotel, and Trip.com's ratings aren't always reliable. I didn't even bother taking pictures; my phone was too 'dirty' (disgusted).

The room was great, very spacious, and opening the window led right to the pool, which was lovely with the morning sun. The service was also excellent; the front desk helped me receive a package, and during check-in, they were so welcoming they even gave me extra bottles of water. For the price, it's really great value for money. Highly recommend!

We stayed in the hotel during the day. The hotel has complete entertainment facilities, which is very suitable for my love of sports. The swimming pool is very large. At night, we drove to the seaside to enjoy the sea breeze. It only took 10 minutes by car and there was a strong atmosphere of fireworks. It was a good experience. I recommend everyone to stay here!

The room is clean and the service attitude is enthusiastic.

Excellent value for money, very satisfied

The service isn't customer-centric. Service: I requested a room with a king-size bed, but they ignored my request and said they didn't have one. Why was it available when it wasn't on the platform? I hope they treat customers more sincerely. Thank you. Service: The front desk needs more training. We will not choose this place in the future.