My husband and I have travelled extensively as a couple to adult-only resorts, and we have realistic expectations of what to expect from a 4-star resort. After reading the reviews before we booked, we wondered if we had booked at the same Ambre Sunlife Mauritius Resort on arrival. The numerous issues we encountered left us feeling deeply dissatisfied, turning what was supposed to be a milestone birthday celebration holiday into a disheartening experience. Based on its promotional material, we booked a flight/hotel package with BA and had high hopes for Ambre Ambre Sunlife Mauritius Resort. We are amazed that BA gives this hotel four stars. It is the worst four-star hotel we've ever stayed in, and it was not worth the price. We couldn't wait to leave. It might suit some people, but it wasn't perfect for us. The most appalling part was the stark contrast between the advertised experience and the reality. It felt like a betrayal of our expectations. BA advertises that Ambre Sunlife Mauritius Resort offers a relaxing experience by the pool and beach with beach butler bar service, which is misleading and does not represent the resort's service. The website images do not describe how the resort currently looks, so the reality was disheartening. Despite the stunning location and sheltered beach, Ambre Sunlife Mauritius Resort fell short of our expectations. The experience from day one was dissatisfying and did not improve. The whole resort is very dated and needs a refurbishment with improved daily maintenance and hygiene standards. The sunbeds are so old and uncomfortable you could feel the metal frame, and most of them were ripped with mould; the pool has black dirt/gunge around the top of the pool where the glass tiles finish, missing tiles, in the pool, uneven decking with screws, the risk to cut feet, and poor lighting at night around the complex etc. All of these are unacceptable for a 4-star resort. A significant issue was the daily disruptive influx of all-inclusive day guests. It felt more like being on holiday in Benidorm than in Mauritius. They came in large groups of 10 to 20 male or female friends or family and overcrowded the pool and beach areas. The continuous rowdy shouting, loud singing, and immature and obnoxious behaviour from 11 a.m. to 5 p.m. were intimidating and generally unsettled what should have been a peaceful atmosphere; this was poorly managed, and not once did any member of staff or management do anything significantly so the hotel residents could relax and enjoy the facilities. When the hotel is full, as we were advised when we complained, the management should not overcrowd the resort by overselling additional day guest passes when there are not enough sunbeds, tables and chairs, and glasses for the number of guests. The staff and management seemed to prioritise day visitors, leaving hotel residents neglected! There are so many day visitors that the queues to get food at the Indigo Restaurant at lunch
Outstanding
81 Reviews