This hotel is sub standard to most Premier Inns I have stayed in over a number of years, lacking customer appeal in a number of areas. The exterior, and to be fair it is shared with other outlets , is not kept in a very tidy manner, and does not give a very good impression of what is to come. The entrance to our room is shared by the entrance to the restaurant and is grubby and in need of a clean and upgrade. Our room had a very dirty shower with black grime on the shower door track, grubby tile grout, and a hygienically unclean toilet seat. There was damage to one of the room walls, a very stained easy chair in the room, and both bins although emptied out had themselves not been cleaned for some time. We ate in the restaurant on our first night - the staff were run off their feet with one person dealing with drinks, food orders, and attending to guests as they arrived. A refurb is required to make this a welcoming space, along with producing some better food. The 2 girls working the restaurant were very good and as efficient as they could be under the circumstances. Having spent 3 days the previous week at Premier Inn in Keswick which provided a first class environment to stay in South Queensferry was a very big let down and prompted my first official complaint to Premier Inn. (please see photos)