Avani Queenstown Hotel

I stayed at this hotel two years ago, booked through Ctrip, and without hesitation chose Avani Queenstown Hotel again on my return to Queenstown. It used to be called 'Okas' but has been rebranded and renovated into hotel apartments. Be sure to pick a lake-view apartment – the scenery is stunning. The hotel also has a loft room type with a huge balcony, but the room itself is small and requires walking up stairs, which isn't ideal if you have a lot of luggage. I recommend choosing a lake-view room on the 8th or 9th floor, as they are the largest; you can just relax in the room and not even feel the need to go out. Queenstown is as vibrant and beautiful as ever! And definitely don't miss the butcher shop near the airport, opposite Red Supermarket! The meat quality is excellent, and they have the viral glass-bottle milk – one of the best milks in New Zealand! I'll definitely come back to Queenstown and choose Avani Queenstown Hotel again!

Excellent, excellent! The views are great, the hotel is great, the service is great, and the food is great. It's also quite clean and very convenient, with a bus stop right outside the door. Super handy!

I booked a one-bedroom lake view suite for three nights and had the worst check-in experience of my life! First, the lake view room in block 3, 705, had absolutely no lake view. All I saw was a huge construction site. After requesting a room change, I was moved to 906 upstairs. The hotel staff told us this was the only room available. However, this new room faced scaffolding and was filled with a terrible smell. Even after the hotel staff came back to the room with us to check, they couldn't identify the source of the smell or solve the problem. They only tried removing the microwave, hoping it would help (it didn't; it still stank the next morning). After continuous communication with Trip.com customer service, we stated that if we couldn't get a normal room the next day, we would check out early and move to another hotel. Despite multiple negotiations by the platform, the hotel still claimed to be fully booked with no rooms available (even though they were still selling various room types for tomorrow and the day after on major platforms). They even demanded an extra night's fee for early departure. From beginning to end, the hotel staff showed no apology whatsoever for the completely obstructed view and the strange smell in the room. Their attitude was even hostile, and they had no desire to help resolve the issues. Ultimately, Trip.com compensated me for one night's room fee, allowing me to check out early without loss. I can only say thank you, Trip.com!!!! In short, the service and amenities of this hotel are a huge red flag!!! If you have construction areas, please differentiate between obstructed-view rooms and normal lake-view rooms, instead of making consumers pay the same price to stay on a construction site. To friends who booked this hotel and got a good room, I can only say you are lucky. If you don't want to fly so far only to be infuriated, avoid this hotel! I hope no one else has to go through this injustice!!!!

The hotel environment is nice, offering mountain and lake views, but there's ongoing construction that starts as early as 7 AM. Additionally, parking is a major issue. I reserved a parking space six months in advance and reminded the hotel again before check-in, yet upon arrival, there was still no space. I was told to park on a nearby street, which has no pedestrian facilities to get back to the hotel, and cars drive at high speeds, making it impossible to cross the road safely.

We booked the rooftop spa room, and it was a unique experience to soak in the spa while watching the sunrise in the morning. The room facilities were all new, and the kitchen items seemed untouched. It faced the lake and snow-capped mountains directly.

We stayed at this hotel apartment for three nights during our South Island road trip in Queenstown. The two-bedroom, two-living room lake-view apartment (with two separate bathrooms) was excellent! Make sure to choose a unit on the 4th or 5th floor, as the 3rd floor's lake view might be partially obstructed by other buildings. The kitchen is fully equipped (though you'll need to bring your own seasonings). On the evening of April 18th, we were able to see both the aurora and the Milky Way right from our room's balcony – no need to go out and brave the cold, which was absolutely amazing and so worth it! The hotel parking was also very convenient; we paid 45 NZD for three days. However, it might be inconvenient if you don't have a car, as the hotel is located in a lower area off the main road, and the front desk is a bit of a walk from the other two apartment buildings. It's about 2.5 kilometers from Queenstown center.