I would like to share my feedback regarding my recent stay.
First, the bathroom cleanliness needs more attention. When we entered the room, there was still hair left in different areas of the bathroom. I had to call housekeeping and request another round of cleaning, which was disappointing.
Second, the front desk service lacked consistency. During our first and second day, staff greeted us warmly, but afterward the service became less attentive. Customer service could benefit from additional motivation and training to maintain a consistent guest experience.
I also noticed there seemed to be little effort to recognize guests staying for longer periods. Knowing whether guests are short-term or extended-stay visitors could help build better connections and encourage repeat bookings.
Lastly, I was very disappointed with the key card policy. As a guest staying 5 days and 4 nights, it was inconvenient not being able to freely keep and use our key card when going out, even for something simple like dinner outside. It made the stay feel unnecessarily restrictive.
Overall, I expected a smoother and more welcoming experience and hope these concerns will be addressed for future guests.
Thank you.
