Illa Experience Hotel

This hotel is very atmospheric, comfortable rooms in a great location. However the food was dreadful. No one in our group of 16 had anything positive to say. This was the worst food we have had in a two week trip to Ecuador including on a small boat and in the middle of the Ecuadorian Amazon where our final destination was reached by canoe. It was not cheap and I cook better food at home. Further a small bottle of water costs $5US. One positive was that the staff were very polite and friendly.

We got an amazing room which had a separate seating area and a good size bathroom. The reception was very good, staff were wonderful and organized a cultural event every late afternoon. Breakfast was good, with a beautiful view of Quito. Didn't quite get the 5 star review because the bed, although huge, definitely needs a new matrass, and cleaning upon arrival was not up to standard. The gym was not good compared to the high standard of the hotel. It was a tiny room with one tredmill and a few weights. Otherwise we had a wonderful stay and were pampered by the staff!

Location is accessible to everything,atmosphere is good,rooms are nice,good value for everything,Very clean and tidy,noise level is okay i may say its not noisy,Services are excellent,amenities are Good and most specially staffs are very friendly and accomodating, the kitchen staffs and chefs are all nice,..Gonna miss this place and highly recommended

Illa was welcoming both in service and the beautiful hotel space itself. Wonderful hospitality - breakfast and dinner with a view. Nice touches to make our stay even better.

Beautifully designed property in a great location. Service was excellent. An oasis in the city

We booked a 3 night stay at Illa, which didn’t quite go as planned but we were very thankful for the kindness from ALL the staff. We arrived rather late on our first day and while we had booked a room on the second floor, we were very unfortunately put in a room on the ‘lower ground floor’. This room was at the bottom of the stairs as you enter the hotel, with 3 windows at high level, facing the road, that had opaque glass and bars on them so there was little natural light and zero view. The room was also very noisy with people coming and going early in the morning. We asked to be moved on the second day but were told the hotel was full, however they could move us the following day for our last night. This was extremely disappointing as this was the start of a very special and long awaited holiday. I cannot fault the staff as they were all extremely nice and as helpful as they could be given the fact there were no available rooms. So to try and make us happy they provided us with a complimentary spa treatment and dinner at a local restaurant, La Vid, which was wonderful. When we moved to a room higher up in the hotel it gave us a much better experience and appreciation of the hotel. All praise to the staff who were all lovely and the latter accommodation was perfect, it was just an unfortunate incident which our travel agent is investigating.