We had stayed at this hotel before, prior to the pandemic, and really enjoyed our stay, so were eager to return. Unfortunately, our return stay was not as good, which was a huge disappointment. We were given room 318, which has a partial sea view, but generally a view of a petrol station, and the hotel bins. Not the best start, given the smell. As we unpacked, we noticed the air con would only work on fan 2, any other setting resulted in the air con switching off, on its own, not so much of an issue. Then we noticed the toilet flush didn't work, or rather the eco-flush didn't. Then we noticed the washing line in the shower had snapped and had not been replaced. Then we noticed the balcony door handle was loose (almost falling off, I tightened this myself). Then we noticed some of the balcony railings were not secure, one, which was supposed to be secured in three sections was only held on by the middle section and rocked if leaned on. There were only 2 chairs for the 3 of us to sit on, on the balcony. Then we noticed the light on the kitchen was held on by what appeared to be either the wire or one screw. Outdoor light was cracked, wall had an S scratched into it, in the kitchen area, cupboards didn't shut properly, the room just felt worn out. I was of the impression that, as we had arrived at the end of season this year, the room had taken somewhat of a hammering over the summer and maintenance was lacking. I spoke with reception and asked for another room, was advised they were fully booked, so not possible. I explained that the air con was only functioning on one setting, the toilet only partly flushed, the clothes line in the shower was snapped and the kitchen light looked unsafe. I was informed the hotel no longer had washing lines in the showers (in which case, why leave the broken one in?) and that maintenance would be along shortly. A maintenance man arrived within 10mins and fixed the toilet flush. He adjusted the kitchen light, to hang slightly further on the other side, so it almost looked like the gap between ceiling and light fixture was intentional, and said he couldn't do anything with the air con, so just to use setting 2. We got on with the holiday and tried to put the issues with the room out of mind. Then the air con started leaking all over the floor, a steady stream of water. Back to reception, maintenance man was out again within 5 minutes and fixed the leaking air con and gave our son a bag of sweets, which was a nice gesture. A bit of the door handle fell off. I fixed this again myself. I was tempted to begin fixing the flapping seal around the door but decided against it. We began to notice, that whilst there were not many children in the hotel, our hallway was littered with buggies, which in itself was hazardous. As the holiday went on, we noticed that the bedsheets had not been changed, on either our bed, or our son's, this was the case for the entire two week stay, with the sheets at the end of the
Excellent
16 Reviews