This was my second visit, and unfortunately, the experience was far worse than expected! We had booked a cliff house priced at over 2000 per night, full of anticipation. However, upon entering the room, we were immediately hit by a strong, damp, musty smell. What followed was even worse: we spotted a large cockroach crawling on the curtains. We immediately contacted the front desk for help, but after waiting for over half an hour, no one showed up. Frustrated, we had to call Ctrip customer service to explain the situation and demand a room change. Ctrip assured us they would contact the hotel to resolve it. A while later, a staff member from Dadulin arrived, carrying a tea diffuser, suggesting it would help dissipate the smell. He couldn't find the cockroach and simply left, saying 'this is how it is for now'.
Even after trying to air out the room, there was no improvement; the strong moldy smell persisted every time we entered. Then, we discovered that all the wooden panels on the bedside tables were completely covered in mold. No wonder the entire room smelled so terrible! Breathing in such air, especially with a child, was definitely unhealthy. To make matters worse, we then found a small gecko on the floor, which my husband immediately stepped on and killed out of shock. This whole experience was just horrendous and utterly unacceptable for a room costing 2000 yuan a night!
I contacted Ctrip again, adamantly demanding a room change. It was clear there were other rooms available, specifically a wooden cabin of the same price, yet initially, they wouldn't arrange an immediate switch. Only after our strong insistence did they eventually send staff to move us to another room. When the staff arrived and saw the dead gecko on the floor, they actually smiled faintly and said, 'Oh, we're quite used to seeing these small bugs.' (Seriously?!) Are we paying 2000+ yuan a night for this? Are you seriously telling me it's normal to have bugs in a room at this price point? Isn't basic cleanliness the absolute minimum expectation?
After we moved to the wooden cabin, the staff then asked if we had consumed anything from the minibar in the previous room. We mentioned we'd had a pack of 'Wuqiong chicken legs,' and they immediately took a pack of chicken legs from the minibar of our new room. This small detail was incredibly petty and irritating. We'd just paid over 2000 yuan for a night; are they really concerned about a few dollars' worth of chicken legs? There was absolutely no apology or genuine effort to resolve our issues!
Dadulin charges prices comparable to a five-star hotel in a major city, yet its facilities and staff training are clearly subpar. They seriously need to step up their game!
Original TextTranslation provided by AI
