Guest User
September 16, 2023
We booked a deluxe room for 1 night in this hotel with good reviews. We arrived at 4pm, so well after check in time. We were given room 402, in which we found the shower not clean, with various soap stains on the shower head and with the soap still resting on the shower arm. The two large towels were placed inside the wardrobe in the position usually used for shoes. Also in the closet was a single stained bathrobe. On the floor there are evident traces of work on the walls. At the reception Nicolò was very kind, offering to change our room and offering us room 403. Smaller room but apparently clean except for the dust on the floor. Upon closer inspection, however, the toilet turned out to be dirty. At this point we asked for material to clean the bathroom ourselves. The result was to find that the shower did not drain and that under the cap it was full of hair. Next to the old carpet of Hair, And inside the basket of everything. The guy at the reception, Niccolò, and the restaurant manager, Mrs. Franca, did everything they could to help us, and refunded our room when exhausted we decided to escape. The owner, however, was neither found nor contacted.
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