Holiday Inn Hotels in Rapid City

Four stars for the room and the hotel in general. We had the King plus Sofa Sleeper room. It was huge - separated into two rooms, with one set up as a living room. The bed was soft and firm at the same time with a selection of pillows. Keurig station with coffee and tea. Mini fridge and a microwave. I wish we had more time here so that we could really take advantage of the space. Unfortunately, I chose this hotel based on the availability of the airport shuttle. Delta changed from morning to nighttime arrivals so we left a day early and added a night at this hotel so we could get a shuttle ride upon arrival and back the next day to pick up our rental car. Holiday Inn fell short as far as providing shuttle service, but the biggest problem was the conflicting information I got. I generously did not let this affect my four star rating for the hotel, despite the stress this caused me. The airlines changed the flight schedule to a later arrival - 10:50 pm. Seeing that the shuttle hours are posted as ending at 11pm, I contacted the hotel to ask if they were accommodating this new flight time. This was to be the new “normal” arrival time for this Delta flight. I called several times; I got a different answer each time. I emailed; I was told that they had several guests on that flight and could pick us up, no problem. The day of the flight we were notified of another change…arriving an hour later. I called to ask if could still get a ride at that time and was told, “Just call when you arrive.” I emailed about the updated arrival time and received the reply, “Noted.” I called upon arrival and the front desk person said we cannot be picked up as the shuttle stops at 11pm. Now it is late, I’m with a tired kid, there are no taxis or car hire services, and the hotel cannot provide transportation. Fortunately Rapid Shuttle stays open in the airport until the last flight has arrived and people have been serviced. So I shelled out the money to pay for a shuttle. While I was thrilled to have a ride, I would’ve just stayed at a cheaper hotel without shuttle service if I had know how this was going to play out. So no matter what they tell you, you will not get a ride after 11pm, even if your flight or your baggage is late. We set up a shuttle return the following morning to rent a car from the airport and had some hiccups on that end as well. The shuttle departs once an hour on the half hour (7:30, 8:30, etc). Although we were “scheduled” for 10:30, the shuttle didn’t come until 10:45. Not a big deal since we weren’t catching a flight, but you should be aware this is not a strict schedule.