Novotel Rayong Star Convention Centre Reviews

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are pleased to learn that you were satisfied with our cleanliness, surroundings, and service. Your positive ratings in these areas are greatly appreciated and serve as encouragement to our team.At the same time, we sincerely regret to learn about the inconvenience you experienced with the shower temperature fluctuation and the hairdryer. Please accept our apologies for the discomfort caused. Your comments have been shared with our Engineering team for immediate inspection and corrective action to ensure a more consistent water temperature and properly functioning equipment.We also acknowledge your feedback regarding the room size. While our room layout is designed to maximize comfort and functionality, we understand that space perception may vary according to personal preference.Thank you once again for your constructive comments. They are invaluable in helping us improve our facilities and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay in the future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Response from Property: Dear Valued Guest,Thank you very much for your outstanding review and for giving us a perfect score across all areas. We are truly delighted to know that you had such a wonderful experience with us.It is great to hear that you found our location convenient and easily accessible to Koh Samet, as well as reasonably priced transportation. We are also pleased that you enjoyed our hotel environment and cleanliness, as our team works hard to maintain high standards for our guests’ comfort.Your kind recommendation means a lot to us and serves as great encouragement for our entire team. We sincerely look forward to welcoming you back again for another memorable stay in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear Xiaoyezi,Thank you for taking the time to share your detailed feedback. We sincerely regret to learn about the many issues you experienced during your stay, and we truly apologize for the disappointment and inconvenience caused.Please accept our deepest apologies regarding the cleanliness of the rooms, particularly the condition of the floors, linens, and amenities. This is entirely unacceptable and does not reflect the standards of cleanliness and hygiene that we are committed to upholding as an Accor-managed hotel. Your comments have been taken very seriously and have been immediately shared with our Housekeeping and Management teams for urgent investigation, corrective action, and retraining where necessary.We are also very concerned to learn about the response you received from our staff when requesting room changes. Courteous, patient, and professional service is fundamental to our values, and we sincerely apologize for fell short of your expectations. This matter will be addressed directly with the team involved.In addition, we regret the condition you observed in the children’s play area and restroom facilities. These areas should be maintained to the highest standards of cleanliness and safety at all times, especially for families. Your feedback highlights clear gaps that we will act upon immediately to improve supervision, cleaning frequency, and overall upkeep.Once again, we are truly sorry that your experience did not reflect the quality and reputation of our hotel or the Accor brand. We appreciate you bringing these matters to our attention, as they allow us to identify shortcomings and make necessary improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Diyazhebaizhi,Thank you very much for your outstanding review and perfect scores across all categories. We’re truly delighted to know that you had an absolutely perfect stay and that you enjoyed our well-maintained facilities, impeccable cleanliness, enthusiastic service, and convenient location.Your kind recommendation means a great deal to our entire team and is a wonderful motivation for us to continue delivering excellent experiences. We truly appreciate your support and look forward to welcoming you back again on your next visit.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear Valued guest,Thank you very much for your outstanding rating and for taking the time to share your feedback.We are delighted to know that you found our amenities, cleanliness, surroundings, and service to be excellent. It is especially pleasing to hear that you appreciated the clean environment and the calm, attentive service provided by our staff. Your kind words are a great encouragement to our entire team.We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future.Kind regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear ppe16,Thank you very much for your gracious feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our spacious and impeccably maintained property, as well as the convenience of our central location. It is wonderful to know that our proximity to local markets and essential amenities contributed to the comfort and ease of your visit.Your kind recommendation is truly appreciated, and it would be our pleasure to welcome you back to Rayong for another enjoyable and memorable stay in the future.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for your wonderful review and for rating your stay so highly.We are delighted to hear that you enjoyed our amenities, cleanliness, and service, and that you found the room comfortable and well maintained. It is also great to know that you would consider staying with us again.We appreciate your comment regarding the hotel’s location and access. Your feedback is valuable and helps future guests better plan their arrival.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another pleasant stay at the right time and price.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear Value guest,Thank you for your outstanding review at Novotel rayong Star Convention Centre.We’re delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service. It’s wonderful to know your stay was such a positive experience. We truly appreciate your support and hope to welcome you back again soon.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Donavan G,Thank you very much for sharing your wonderful review and for rating your stay with us so highly.We are delighted to learn that you enjoyed our convenient central location, as well as the cleanliness of the room and bathroom. It is also a pleasure to know that the in-room kitchenette and appliances added to your comfort during your stay. Your kind words regarding our amenities and, especially, our service are truly appreciated and will be shared with our team as encouragement.Thank you once again for your recommendation. We very much look forward to welcoming you back for another enjoyable stay in the near future.Kind regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear Valued Guest,Thank you very much for sharing your kind feedback. We are delighted to know that you enjoyed your stay and appreciated our hotel’s cleanliness, convenient location, friendly service, and delicious breakfast selection.Your compliments are truly encouraging for our team, and we will continue striving to deliver the best experience to all our guests.We look forward to welcoming you back to Novotel Rayong Star Convention Centre soon.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Guest User,Thank you very much for your wonderful review and perfect scores. We’re truly delighted to know that you had such an outstanding experience and enjoyed our amenities, cleanliness, surroundings, and service.Your kind words mean a lot to our team and serve as great motivation to continue delivering excellent service to all our guests. We look forward to welcoming you back for another “Good” stay soon.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Valued guest,Thank you very much for your outstanding rating and for sharing your positive feedback.We are delighted to hear that you enjoyed your stay with us and appreciated our central location in Rayong, the nearby market, and the spacious rooms. Your perfect scores for amenities, cleanliness, surroundings, and service are truly rewarding for our entire team.Thank you once again for your kind recommendation. We look forward to welcoming you back for another excellent stay in the near future.Kind regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre

Response from Property: Dear Guest User,Thank you for sharing your review and for rating our amenities, surroundings, and service so highly.We are pleased to hear that you enjoyed the cleanliness of our hotel and its convenient location near the night market and shops. We regret to learn about the inconsistency in the shower temperature and apologize for any inconvenience caused. Your feedback is valuable, and we will address this matter to improve our guests’ comfort.We look forward to welcoming you again for an even more pleasant stay.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000

Response from Property: Dear Guest User,Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay with us, especially the cleanliness of the room and the comfort of the bed. It is also wonderful to know that our front desk team made a positive impression with their friendly and helpful service.Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent hospitality.We look forward to welcoming you back again soon.Best regards,Apichai RatthawornRoom Division ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000