Guest User
December 8, 2023
Unfortunately I’ve reported the establishment to Trading Standards. I was polite enough to give the hotel feedback but I’m not convinced that the member of staff reported to was receptive to taking it. On the positive, the bed sheets and towels were clean and the mattress was comfortable. There was heating in the evening and hot water too. However, the standard of cleanliness and the safety of the services in the room were below par. Lots of smears and stains, cracks in the walls, a broken and permanently open window, broken plasterwork, exposed cabling, a thick grey layer of dust on carpeting, lighting and heater. I would not feel comfortable as a female staying here, given that the centre of the hotel operates as a cheap bar. I feel that if all the staff chipped in and took responsibility for the cleanliness of the establishment, (not relying solely on the cleaning lady) it would be a good starting place. I think the hotel is a lot of potential to improve but there needs to be a desire from operating members to do so.