This is the best staff I’ve ever encountered in a hotel, and I travel a LOT. Super friendly and helpful. We love the waterfront of Reggio and this is on the far end of it and just steps away from the ferry to Messina, Sicily. So convenient! I definitely recommend you take them up on their offer for airport transportation because we paid so much more hailing a taxi at the airport. The shower is small, but AMAZING! . I would definitely stay here again!