E' Hotel

Excellent hotel located in a strategic position at the beginning of the seafront and close to the city center and the Museum (where you can see the famous Riace Bronzes). The breakfast is absolutely to be improved in terms of quality and quantity of products as well as for the too tight hours (until 9.30 from Monday to Saturday and Sunday until 10). **** Receptionist was a great suggestion for things to do in and around the city.

Very convenient location for the center of Reggio Calabria, especially for the archaeological museum and the seafront. Perfect parking in front of the entrance, very fast check-in / out procedures, well-kept and furnished common areas. Generous sized room with a nice closet and a spacious well stocked bathroom. I did not take advantage of breakfast and meals. The only drawback is the lack of electrical sockets near the bed.

Hotel booked by the company: upon arrival, after having photocopied the documents and drawn up an invoice, the receptionist asks for advance payment to access the room. He explains: "It's our company policy, there are people who leave without paying." I pay with a company card. Assigned 216 where I find dusty carpet with an irritating odor, rusty shower base, ruined bedspread and more. I ask for a room change (my wife has a dust allergy, looking for a pharmacy at that time for an antihistamine would be difficult) I am told that the hotel is fully booked, the only availability is the suite which costs double the price of the 216 and you therefore have to pay the difference. I retrieve my trolley from my room to leave and ask for the money back: denied. The receptionist says that they are orders given by ****nio Luppin or, the manager he speaks to on the phone. I protest for not having used a paid service and, arrogantly, he writes me his personal details and those of the director on a piece of paper for any grievances. I inform him that the legal office will activate the recovery procedure. I'm going out when Va peraria says to me: Wait a minute, a room has become available. But how?, a little while ago it was fully booked and then a room materializes...Do you want to lead me by the nose? Reaction: I send Go to hell, leaving the hotel and the money too. In the car I contact the company representative who, mortified at having sent me to the “E' Hotel”, advises: "Eat something (at 9.00 pm the restaurant of the E' Hotel - fully booked and with four stars - was already closed.. .) and return to the E' Hotel to sleep these few hours. Also to avoid losing the money already paid". We return to the hotel, accommodation in 201 which was miraculously freed: it costs the same as 216, it is worse but without carpet. The photos speak for themselves: dirt under the bed, broken air conditioning grill, ruined tub and non-functioning hydromassage, curtain off the rails and broken, peeling and dirty walls, only one alternative pillow compared to the two in the double room, absence of mattress cover (I don't require the topper like Bruno Barbieri but the sheet in direct contact with a stained mattress is unacceptable) and much more. I point out the shortcomings to the receptionist and night porter in order to avoid damages being attributed and charged, documenting what is stated here without fear of contradiction. I ask for an alarm clock (impossible to charge my cell phone near the bed) at 8.00 to go to breakfast by 9.30 (not even at Pensione Mariuccia with such rigid hours): I find poor service and quality, in line with the structure, christened with 4 stars. At 10 I go to hand in the magnetic card (not working: after vain attempts to open and waiting 10 minutes in front of the door, it had been replaced with a key) to leave the hotel permanently but the reception is deserted. At the bar there is an employee in uniform, I give her back the key and say hello