Sonesta ES Suites Reno

We stayed here for 3 nights and had a great experience overall. The room was clean, especially the bedding and towels. The shower had great water pressure, and the AC was quiet enough for a good night's sleep. Front desk staff were super helpful and welcoming. Breakfast was also a highlight, lots of variety and tasted great. The kitchen setup was fully equipped, clean, and had everything we needed. The only downside was that the pool was closed during our stay, but otherwise, everything was perfect!

Room is spacious and there is nice outdoor sitting area. Very quiet and chill. Very safe. Breakfast is good. The hotel staffs are nice. But the WiFi is not working on my phone. No airport shuttle.

The third-floor room was spacious and well-appointed (plates, cups, silverware, etc.) on our first night, but the same style first-floor room on our second visit was meant for handicapped persons and did not include the same appointments. Both rooms were quiet. The breakfast was good, but the eggs were from powder.

A good hotel

The room itself was spacious and nice. I was let down by the staff and lack of follow up. I called a few times to report that my room had no air conditioning. Every time that I called the staff would be confused and acted as if it were the first time I reported the issue. I was told each time that a maintenance person would come by. During the two days I was at the property no body came by. I asked for body wash and no maid came by. It was a frustrating experience especially since it was a hot weekend.

The property had weeds growing up around every flower bed. The pool was closed and the temperature outside was in the 90s should’ve definitely been open. There was a broken window in the back at the entrance, and there was glass on the ground. I walked up to the desk and the front desk person walked away. Room was clean and that’s about it.

The property was well maintained, and there were some nice fire pits where groups could spend time talking, play games and even cook out on a grill. The rooms were average but nice and clean. The main issue was that the poor lady working late was all by herself left to clean, prep for morning, and manage property and guests who were checking in late. This created issues where guests didn’t have towels. We got there around 10:00-10:30 pm from a long day of traveling to a sign that said we are out of the office and will return shortly. We waited 10min before calling the hotel number which just rang and rang and eventually disconnected. I called their reservation department who were of absolutely no help what so-ever. They just told me that I would have to wait until someone came to the front desk. So, we were not able to check in. We waited for 30-40 min before another guest finally knocked on the kitchen door. The night person answered as if they did not know what was going on. She came out and gave people towels. Upon asking if she could help me, I indicated I had been waiting for over 20min for someone (it was mot like 35-40min). She seemed irritated at me and said there was no way I was waiting 20 min. Here’s a tip. Don’t argue with guests. Regardless, I suggested that they needed to hire more staff. She said to take it up with management. Let’s just say they need education on hospitality. We were very dissatisfied and won’t stay at these properties again.