Best Western Plus Boomtown Casino Hotel

We got the 2 rooms suite. It was very spacious and clean. Both rooms have attached bathrooms. Large living room and kitchen equipped with fridge and microwave. The balcony is a plus plus.

Not enough elevator locations. Te amusement center was closed well before posted closing time. The only open restaurant.( Mel’s ) only had food to go. But when we went to pick-up our food it was closed. When I got my food it was horrible. I ordered three eggs only got two and no toast. When I got my third egg and toast, the toast was drenched in butter. I literally wrung out the excess butter. Obviously the cook was upset that I wanted the food that I paid too much for. I ordered cornbeef hash with hash browns and got cubed maybe corn beef with homestyle potatoes.. greasy as the toast. Definitely the worst breakfast and possibly the worst meal I have ever attempted to ingest. I ate maybe half of it and walked away feeling disgusted and regretting every bite. The bathroom floor under the basin was filthy. Coffee maker was missing parts. Best Western was worst anywhere. Staff is not happy and clearly not trying. Signs of poor management AGAIN/STILL!! Never again

Lots of construction going on. Our original rooms TV did not work until approximately 11 pm the 2nd night. I had to call front desk several times and got the excuse that the previous shift did not relay the message on the 2nd day I was basically hung up on and transferred to a voice mail. They did finally move us to a suite that was beautiful until I got in the jacuzzi tub which when I turned it on a bunch of black mold came out. Food was decent at Mel’s diner but that was pretty much the only semi affordable option. Casino staff was amazing and friendly. The check in staff were not very customer oriented until we met Matt the 2nd day and he was great!

Front desk interaction was curt. Room did not have towels for a second guest! There was a surprise additional charge (resort fee) to pay. It appears that the room was recently renovated. Bed, furnitures, etc., appeared new.

It wasn't clear enough to me that I would be charged with an additional $24 resort fee that was not included in my orbitz purchase so that wasn't a fun surprise.