Find Resorts in Palm Cove

"The room is great! Quite spacious with enough space for a family of four. There is a barbecue grill and kitchen as well as dishes and cooking utensils. Very good. But the service and hospitality is poor. The worst experience I’ve ever made! There is one restaurant that is always fully booked, but still has tables and chairs available. You have to please them to make up a table for you, very uncomfortable for a five star hotel! Then they have a lagoon bar that offers foods and drinks. First day 29. Dec there was a wedding, so the lagoon bar was closed for hotel guests. Food can be ordered to room, because restaurant is fully booked. We asked if there is a celebration for New Year’s Eve, but concierge told us it was cancelled because no people were interested in. On 31. Dec they closed lagoon bar again for hotel guest because suddenly they had a New Year’s Eve party, but not for us. On January 1st there was no room service…. Check out was the same unfriendly treatment as during check-in… If you don’t mind to spent your holidays like a tenant it’s a great place. As a hotel guest better try another one. We will not come back here!"

"The location is great, the courtyard is also very nice, there is a walking area, the two bedroom room is the closest to the beach, you can go out and watch the sunrise! But what I want to say is that the facilities in the room are really old, especially in the kitchen. It is recommended that you use the kitchen utensils before cleaning or disinfecting them. Because they may not be cleaned, everything is greasy and greasy. There is an ant 🐜, many ants climbed! I feel that the kitchen has the feeling of being occupied by ants. There are a lot of people everywhere, and there are suggestions of intensive fear not to go to the kitchen! The hotel's room cleaning really needs to be improved, and it does not match the warm service of their front desk staff."

"Very nice stay at the retreat. Beautiful gardens and pool. Location is great, just meters from the beach. "

"The network is not good and the surrounding environment is good"