Global Luxury Suites at Town Center

This was a nightmare. To begin with, the check-in email was not clear and was missed because it came from a random name/address. Then there were no instructions on where to park. But the real fun began at 4:05p when I tried to check-in. They had the envelope with my information but there were no keys in it. They took forever looking for it. At 4:43p, after several "updates", they said there was a phone number I could call, but as I had an important meeting at 4:45p, that I was supposed to be in the room for, I left the lobby and made my Zoom call from the courtyard. That was great. When that was done at 5:15p, I went back in and they had found the keys, but SURPRISE! they didn't work. It took another hour for them to "fix the glitch" at which point I finally got in the room (and during the hour wait I was locked on the 5th floor which has no bathroom). The mattress was horrible, and when I was sitting at the comically small desk and leaned back in the desk chair to stretch, its back collapsed and almost slammed my head into the TV stand. WORST EXPERIENCE EVER!

I have stayed at many hotel apartments and this one is by far the best. The service, the level of luxury, the furnishing, and the accommodations were top tier. I want to return for a long term stay.

Customer service is hard to talk to. Finding information about parking is extremely hardful had to pay and park a block away for another $24 dollars one day but actually had to call the parking lot company since no one here knew how it works. Worst case the bed was broken wife slept on the couch me on the floor have not even received an email or text from emergency customer service to send photos and get a refund so far very bad experience

While the accommodations itself was fine, the checkin process was a complete disaster, from start to finish - including the “24 hour concierge” being MIA to having to call, call again, and email, before resolving the apparent double-book of the room. I suppose I am the lucky one having showed up just before the 2nd scheduled occupant, who was still sorting out her booking when I was finally able to actually get in the apartment. -2 for the poorly run process, specifically.

The stay, property and amenities were very nice. Improve purchasing process. Was charged although

Very homey and family friendly. Close to restaurants, grocery stores, shopping and cinema. However the condo we booked still had hair in the shower from the previous tenants.

Cleanliness of the room, the amount of space, proximity to dining/shopping.

The location was perfect for walking to the Metro and places to eat. It felt very safe, even walking at night. We enjoyed being so close to the Washington and Old Dominion Trail and rented bikes from a nearby Capital Bikeshare station to explore. One thing that was confusing is the check in—you need to fill out a form online with your personal details before check in. Upon arrival, press “Leasing Office” on the door pad to call the front desk to be let in. We arrived at night and were confused about how to enter the building. Figured it out, but explicit directions would be helpful. FYI there is paid parking for guests in the attached parking garage by hour. Very clean, quiet, great 5th floor co-working and fitness space. Would recommend!

Room was excellent. Exceeded our expectations