The hotel is clean and hygienic, and the staff are warm and friendly. With free breakfast and free airport shuttle service, I have to say this is a really great hotel. The price is also affordable. I definitely recommend it with five stars.
The main point is that when I booked, I accidentally placed two non-cancellable duplicate orders. I repeatedly called and messaged Ctrip customer service, asking for help to cancel one order. Ctrip replied that it was the hotel's policy and they couldn't negotiate. However, when I arrived at the hotel to check in that afternoon, the front desk receptionist said they could help cancel the duplicate order and immediately sent a cancellation code via email. It turned out that the third-party platform (Ctrip) had collected the room payment and they were unwilling to refund. I called Ctrip customer service again, and they still tried to brush me off, saying it wasn't their problem. After I sent the email to Ctrip, the cancellation was finally approved. I just want to say, Ctrip's service really makes me wonder about their 'Chinese people don't cheat Chinese people' motto.
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