Richmond Hotels with Airport pickup service

We only stayed for one night so we could enjoy the ****** while visiting the Vancouver Area. Check-in was friendly and easy; room was clean. Did not use any amenities so can't speak to much more than this. Would stay again if visiting the ******.

The facility is a little old. The bedside light burnt out when i was reading and the plug of the electric kettle wasn't working. Other than these small things, all was good. Shuttle service is recommendable and there are interesting restaurants within walking distance from the hotel. Tried a Chinese noodle place called ban but xian. The food was so tasty.

The staff working here were the friendliest, most helpful and kind people I have encountered in a hotel ever. They definitely made up for the challenges of the current renovation. Our room was very comfortable and the view of the mountains was lovely. It was difficult not having good restaurant options for breakfast. There is a cafe with limited choices but they really should open the restaurant up for breakfast. There was a strike going on while we were there so maybe that was an issue. The pool was also closed so the the whole hotel feels a bit like a ghost town. I think that it is pretty expensive for the situation it's in at the moment but understand that it is an airport hotel so will be pricey. I cannot say this enough though: the staff were incredible. This makes such a difference and we really appreciated it.

The service was excellent. I couldn't believe it, especially since the room was very cheap . Trust me you will never go wrong with this place

The room is a bit small and a bit noisy on the road. The breakfast is not good. There is a swimming pool, but the disinfectant smell is strong. The hygiene is OK. There are Chinese restaurants around. It would be more convenient to travel with a car.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

We had reminded the front desk that we need to refresh the room we came back from downtown found that our room was not made so had to go out again and insisted our room had to be cleaned irregardless as we woke up later than usual time to put the cleaning label outside the door. Finally , the cleaning is done. This is basic need, glad it was finally done when we came back from dinner. Room is nice and spacious. Facilities is good and the microwave oven in the room was brilliant. Coffee maker was just too small. Coffeemaker for two cups would have been better.

The room is very clean, the facilities are complete, and the service attitude is good. Because there was a bit of noise outside the window of the reserved room, we changed the room to a quieter one after communicating, and at the same time, we were charged 10 Canadian dollars less.

Great location and staff, and great vibes up until it was time to sleep and I threw back the covers and found clumps of hair between the sheets. Other bed was better, but still had hairs on it.

The transportation is convenient, and the staff's service is also very good, but the equipment is old and the sound insulation of the entire room is very poor. As long as there is water in any room, the rumbling sound of the water can easily wake people up; the heating and cooling equipment is also poor. OK, the equipment is running on the floor of the room and the sound is very loud. It is OK if you live there. The Mexican restaurant attached to the first floor of the hotel has great food!