Harbour Hotel & Spa Richmond Reviews

STAFF: Breakfast on the first morning was not good. The ‘manager’ was rude and we felt like an inconvenience. Two staff had an argument in the middle of the dining room over the business. Reception staff were mostly friendly except one who was very abrupt. ROOM: Clean and comfortable. The air conditioning unit made an almighty rattle which was annoying over night. We left the ‘please service the room’ sign on the door at 9:30am, and by 5pm it had still not been cleaned. FOOD: We had breakfast x2 and evening meal x2. Cooked Breakfast was disappointing for the price. It also took ages to come (45 mins after ordering one morning). The evening meal was delicious though. The 2nd evening meal was a real disappointment. After being seated, the kitchen decided to stop taking orders. We ended up waiting nearby 90 mins to place an order. OVERALL: This is our fourth stay here. Everyone other time we’ve been very impressed. This time, however, we were left disappointed and frustrated by the service we received.

Not great. No parking available and told to park else where or in the hotel car park next door. Don’t support Apple Pay, you need physical cards (which we don’t have). Booked breakfast when we checked in, but when we went down in the morning we were told the restaurant was full and told to eat elsewhere - the guy was quite rude. The funny thing was the restaurant was half empty. What hotel can’t serve all their guests with breakfast, even with a reservation? The monsoon shower was very low, level with my nose (I’m 6ft) so a crouching to kick start the day.

Need to go up and down a lot of stairs before reaching the lift. Even some floors are in between lifts!

The room was comfy and nice. Service was slow in the restaurant. Good location to explore Richmond. Have to pay for parking. The spa was included and we accessed the swimming pool, sauna and steam room which were nice- wouldn’t have wanted to pay extra for it though.

Absolutely fabulous stay . Staff @ reception very friendly . Rooms are amazing . The only disappointing thing I can say is it’s very expensive to park your car. I do think that should be free . £15 for one day !

Great ambience, hospitality and clean/serene pool/spa area. So picturesque, truly appreciated the thoughtfulness from the team, birthday desert plus room upgrade🌟 Thank you!

Friendly staff and beautiful deco in the reception and dining areas. Russell upgraded our room on arrival which was a nice surprise

A lovely hotel with extremely helpful and friendly staff. The room, although described as a smaller double was more than big enough with a good sized bed. The room was very clean and well equipped. I would recommend this hotel for a visit to Richmond.

Being open the stay fell below our expectations. We have enjoyed dining at the Gate several times over the years and their Sunday roasts had been exceptional. This time however its clear they have changed, the chicken didnt have a brown or crisp skin, just two leg/thighs chopped. The yorkshire puddings shop bought, sadly way below the previous high standards. The Room we stayed in although nice, we were woken up at 5am as trolleys shifting what looked like towels for the Gym outside our window and then moved past 4 times which ruined our lie in. Also the coffee machine and kettle housed nicely had no socket to plug in so had to all be taken out and set up on the dressing table, rather random and not thought through? The free Gin provided in room is a nice touch you think, however not including the tonic for this removes any geasure as a bit of a gimmik. Wanted to share as we would be keen to return in the future to the area but would most likely try one of the many neighbouring hotels

Amazing, super clean facilities! Perfect for a spa break or staycation.

Beautiful grounds & welcoming staff at first instance. The feel of the building is elegant (it has a lovely fresh ambience) & inviting, combined with the surrounding nature it really is a special place. The spa facilities brilliant & a sure attraction. Our room was close enough to it so great placement provided (ground floor room is nearer a mini not so busy car park so swap to another floor if a light sleeper). Complimentary drinks (birthday) a nice touch. Oh the in house restaurant scallops just amazing, a must visit overall.

Poor service and Unreasonable staff / management. Delayed my check in and wouldn't even give me 1 hour extra to check out at 12 pm even though the next guest was checking in at 3 pm

The hotel was good, a comfortable room with air con and the spa was great with a proper pool. Service at the hotel was OK. One receptionist asked what day it was when booking breakfast and two other staff struggled to resolve a relatively minor issue. Parking is limited - if you can’t get into the parking outside there aren’t too many other local options. The additional charges for breakfast and spa use are clearly noted but still add up even on a short break. Breakfast was good both days (we tried different options) and the restaurant was good and reasonably priced. The location is excellent, lots of green space locally and a short walk to the river. Plenty of food and drink options in the centre of Richmond. A longer walk to Kew Gardens or local rail and tube services - or hire a scooter / bike.

The room was fantastic, clean and very modern. If I was returning to this area I wouldn’t even look anywhere else !