Richmond Hill Hotel

Truly British style

Small room Not too clean Little to do

I have stayed at the Richmond Hill Hotel at least a dozen times over the last few years in nearly every room type. I now indulge in the Georgian suites when I’m there for leisure because the suite is perfect for rest and work. The staff are lovely, and the location is excellent for the view over the hill, the park, and the bus stop a few paces away to take you into town. It’s one of my favorite places to visit.

The Staff checking in were great, and checked our room and allowed us to get into our room at 11.00 (as it was ready) instead of 3.00pm. The room was lovely and very clean with a huge bed. My only complaint was that when (after a wedding) nearby, we were told that the bar had called last orders at 12.30am even though the it’s stated as being open to 1.00am, and that room service finished at 10.00pm (so no drinks available per se?) This is a huge hotel in a very up market part of London, and to think that there is no room service after 10.00pm does not make sense (let alone business sense) and the bar calls last orders at 12.30am to even buy drinks from the bar to personally take to our room? Luckily after me telling the reception staff my frustrations with the hotel info saying that the bar is advertised to close at 1.00am they did actually call my room, and say that we could come down and buy drinks to take to my room? I’m sure in the Summer season (not Feb) this would never have been an issue, but in all reality, a hotel in such an area, should be switched on to making their money from room service transactions? Even at 12.30 there seemed to be a lot of hotel staff in reception and about the hotel to accommodate the guests needs, and allow them to order drinks whether they are from the bar (directly) or room service? They are just following the rules you have set, so you need to have a think about how you make your money as a Hotel!

Authentic place but modern and not worn. Clearly renovated in the recent past. Very clean. Small room but was just me, and the room had everything needed. Nice furniture. Great bed.

From the second we arrived we were made so so welcome, the staff couldn’t be more helpful, especially Anna who went over and above to make sure our stay was a special one .. We will be back soon

the internet didn't work the whole time, nor did the phone in my room to ring the restaurant etc for room service

Nice Hotel, great location near the park but they had multiple IT issues at the time, and a very inexperienced Front Desk.

Very surprised lovely hotel and staff .. only one ever so slight downside closest shop is back in Richmond .. minor detail all in all very nice hotel ..