Richmond Marriott

Great location if your are going to the convention center but the bed was way to hard so sleep was hard to come by. The M lounge wasnt worth the money they charge.

I initially made a reservation via ******* only to receive an email that I needed to call the property and confirm my reservation. When the property was called, I was told I had no reservation. I re-booked with ******* only to discover that the property found my original reservation, then would not allow me to cancel either without paying a fee. The whole place is run by incompetent individuals who are exceptionally rude to customers. I will never stay here again and will lodge complaints with corporate.

One of the reasons we chose the Marriott was the location across the street, connected by a walkway to the Convention Center even though the hotel walkway was closed. The lobby was quite spacious and comfortable. It was nice that so many guests were able to congregate in the lobby during the evening without getting rowdy or out of control. We were excited to have MClub privileges however, it seemed that EVERYONE had access and jumped on the few hors d'oeuvres that were available. Most guests just ordered food from Valentino's which was delicious and highly recommended.The free water in the MClub came in handy since it was about 100 degrees with extreme humidity. The service was extremely accomodating, giving us late checkout since my husband was feeling ill. We are Bonvoy members so that may have something to do with it. The room was standard king with pullout sofa, nothing extra special. Our first night, the shower had only scalding hot water from the main showerhead. We were able to use the wand to adjust the water temperature without burning ourselves. Once we figured that out, it was a wonderful, clean shower. The next day it was much better. Overall, it was a decent hotel that I would stay at again mainly because I know what I'm getting ahead of time. I felt safe and there were no bedbugs.

My family had a great stay at the Richmond Marriott! The parking garage located at E. Marshall and 5th St connects to the hotel via breezeway and is centrally located close to the amenities of downtown. The M Club Lounge in the lobby was a wonderful perk that we enjoyed very much!