I booked thru *******, not knowing hotel was part of Hilton chain. Collaboration between Hilton and ******* systems is restricted. But apparently CS on both sides is not aware. ******* sent me message to contact Hilton who referred me back to ******* again. I wasted a lot of time in a failed attempt to secure a digital room key for late arrival next day. On check-in, I also discovered I could not be credited any points for my stay even though they could see my Hilton account. On first night, the toilet clogged twice in about 3 hours. Staff said it was a frequent occurrence on ground floor rooms, which was irksome to hear because they obviously weren’t trying to correct a known problem but choosing to inconvenience their guests instead. We were moved to another ground floor room. Late on second night the toilet in this room also clogged and flooded. Night mgr brought extra towels and handed me a plunger with instructions to leave it for the cleaning crew to pickup. Next morning the toilet clogged again and I used plunger myself for second time . We decided to leave early. Checkout is 11am. At 9am after taking our bags out to parking lot we discovered keys already decoded and locked from reentry. An awful 2 night stay. 4 clogged toilets that I even had to plunge myself twice. Service unbecoming a Hilton. Zero Hilton points earned. No refund. Just “sorry about that” that I’m sure is said too often. First place I’ve stayed where toilet plunger should be standard room amenities.