I believe the whole property was under renovation, so that might explain some of the issues we had. The one and only elevator in the hotel wasn't working when we checked in so we had to carry our luggage to the 3rd floor via the stairs. The room felt a little like a prison cell/dorm room. No pictures on the wall, no mirrors (except for one in the bathroom), empty spaces where it looked like something should have been there, furniture that didn't match, fluorescent lighting, towels with holes in them, etc... The hotel had very good reviews when we booked, so we were a bit surprised by our experience. The shower was nice, the beds were okay, and the breakfast was good. We didn't spend much time at the hotel, so it served its purpose. I probably wouldn't choose to stay there again if I came back to the Richmond area again though. Perhaps once renovations are completed the hotel will once again match the previous good reviews.