Residence Inn by Marriott Richmond Downtown

The staff and hotel are excellent. The room is very big with 2 burner stove cooktop, full fridge, microwave, coffee maker. Breakfast is good. However: 1. Flapper valve in toilet needs to be replaced. It no longer holds a seal when closed. Toilet flushes continuously. We told staff on our way out. It seems they were likely to fix it and were apologetic. 2. The room had an iron but no ironing board. Looks like closet had a place for one. We used towel on bed as our board. 3. The room has no safe. Seems odd for such a spacious room. No issues but odd. 4. The desk work space had a large power strip which is nice. However, it did not work. We plugged it into every available outlet to no avail. We left it unplugged. 5. The left side of bed had no tech outlet. Odd that only right side had tech outlet.

Parking was expensive and there are much cheaper options in close proximity. I wish that it was clearly noted the breakfast was not included. At a minimum, for the price being paid I think morning coffee should be offered.

Diamond and Andy were so welcoming at front desk. They explained many things to us and apologized for the problems we had with valet. We were going to complain about the valet and the prices but they explained it is a better deal than going across the hotel to public parking. The room was great. Full kitchen with regular fridge, dish soap and sponge and dishes forls and knives. Coffee maker in room. We felt very safe. Hotel was vety clean. Breakfast was ok. If we had .ore time we would have walked around the area to the local.park and canal walk. Close by. I would recommend this hotel.

The neighborhood is LOUD AT NIGHT, every night. Motorcycle exhaust noises both nights after 3 PM.

Wonderful stay. Very friendly and helpful staff. Great location downtown. In the evening I just sat in the courtyard and had a drink.

Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room.

The hotel was recently renovated and looks great. Included breakfast typical and ok. Didn't want to use Valet parking. There was a garage about 1 block down. Very convenient to restaurants, capitol square and several museums.

Apparently if you don't show up by 9PM they give your room away to someone else. They did this to me. I ended up having to drive an hour away to find somewhere to sleep. Be warned - a reservation here, even if you've paid in full, doesn't mean they won't give away your room in a heartbeat if they get busy. Horrible experience.

The room itself was very nice, spacious and comfortable. However from the minute we arrived things were chaotic. There was no parking, only a $70 a night valet option. Which was incredibly frustrating. Also the hotel is right across a pub which made things very loud and unsafe for people traveling with families.