Homewood Suites by Hilton Richmond-Downtown

Need to ask for house keeping. They did not cleared the rubbish bin though they claimed that it would perform in alternative days.

Room was clean and stocked with essentials. The staff at the front desk was very accommodating and friendly. The continental breakfast had a nice variety of options and well prepared. We will definitely come back!!

We were disappointed that there was not sufficient towels or wash cloth when we arrived in the room. Also, no soap to shower. One large bottle of lotion by the sink which I have never seen in any of your hotels, instead of a bottle of soap to wash your hands. That should be changed because future guys will automatically think that is soap to wash their hands, since it sits right by the sink. Madness. My husband had place the no disturbed sign on our door and around 9am, the room door just opened without even a knock from the cleaner. That was very weird and disturbing to say the least. Finally, it is not easy to locate your property as it is like two hotels in one. This should be written on your website in advance, so that guess know this. That would have been so very helpful so we did not spend like 20 minutes trying to figure out how to enter the right property and maybe use the garage as the street address. Not sure. It was just confusing.

Breakfast did have many options but nothing that really stood out. Free parking was great! Actually finding the way to the hotel from the parking garage was terrible. There's got to be a better way to provide directions.

The room was spacious and well-equipped. Biggest problem we had was with the WATER. Water in kitchen sink only came out hot--NO COLD water! Shower stall was a little dirty and very old shower head kind of broke when I tried to move it. Water pressure in general really low, especially in bathroom sink--couldn't even wash our hands there, so went to kitchen sink to wash hands and brush teeth. Again, only hot water there.

I was very impressed with the room, which came with a full kitchen and utensils. The bed was very comfortable. The self-serve breakfast was better than most hotels. I would defintely stay at the Homewood Suites again. The only negative was the $25 per night parking fee.

Check-in was at three. We arrived at 3:10. We were given a room at 4:15. The room was spacious, but felt like it was rushed cleaned and didn't feel fresh. Nothing really terrible, just setting expectations for other travelers.