Guest User
November 12, 2023
We chose this hotel (King size room - one of more expensive ones) for our wedding night. The evening of our stay, there was no hot water and no heating. We asked to change the room, but were refused. So we stayed in a cold room without even taking a shower. They brought us some small heating electric device that was making noise. There was even no tea bags and no cattle in the room to make a hot tea, so we needed to go to the reception and they gave us free hot water and teabags. Really. In the morning, when the hot water was back, we tried to use the jacuzzi option of the bathtub, but it was just making a lot of noise and no bubbles never came out of it. The heating of the room never came back. In the morning, when I spoke to the reception, I was told that that was not true and the hot water came back very quickly (no!) and that it was possible to change the room the previous night. So, no coordination of the info between the shifts. It was a horrific experience - coming to that place after an intense cold day and having this crap happening. Never again!