Swiss Spirit Hotel & Suites Metropolitan Reviews

Name: Swiss Spirit Hotel & Suites Metropolitan
Address: King Fahd Rd, As Sahafah, Riyadh, Saudi Arabia, King Fahd Rd, As Sahafah, Overseas, Saudi Arabia
Rating: 3.7

Swiss Spirit Hotel & Suites Metropolitan

King Fahd Rd, As Sahafah, Riyadh, Saudi ArabiaView Hotel Details

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Rooms and Guests

Swiss Spirit Hotel & Suites Metropolitan Guest Reviews

3.7/5

17 review

Verified reviews

Location3.7

Amenities3.7

Service3.7

Cleanliness3.8

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All Reviews(17)

Positive reviews(16)

Reviews with photos/video(1)

Negative reviews(1)

MOHAMMED ALI IBRAHIM

Deluxe Twin Room

Stayed in May 2023

Business travelers

7 review

3.0/5

Posted on Aug 4, 2023

It’s a good hotel but are two remarks: The hotel location is in a area under construction and there is a lot of dust. There isn’t many visitors, therefore, the restaurant doesn’t prepare an open buffet, the bring the breakfast to your room according to what they have.

Ertiaohule

Deluxe King Room

Stayed in Feb 2024

Business travelers

58 review

3.5/5

Posted on Mar 3, 2024

Because I booked the wrong room type, I asked Ctrip to help communicate and change the room type as soon as I made the reservation, and confirmed that it had been changed. However, when I arrived at the front desk, it was still not changed, and finally I was given an extra bed. WIFI is very slow and unstable. There are a lot of houses under construction around, so it's quite noisy.

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Anonymous User

Deluxe King Room

Stayed in Feb 2024

Business travelers

14 review

3.0/5

Posted on Feb 21, 2024

This is not recommended

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MaxiaohuiMA XIAOHUI

Deluxe King Room

Stayed in Dec 2023

Business travelers

19 review

5.0/5

Outstanding

Posted on Jan 2, 2024

Good value for money.

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Guest User

Stayed in May 2024

Other

0 review

5.0/5

Outstanding

Posted on May 3, 2024

Very good hotel , I really surprised to see the hotel such clean and tidy, the staff all helpful and always available for any assistance . Please keep up Thank you

Matthias M

Stayed in Dec 2023

Solo travelers

5.0/5

Outstanding

Posted on Dec 5, 2023

I like this hotel and this my 3 rd visit, the hotel is not big but rooms are quite big and really nice as a three stars hotel I can can it’s perfect, staff anticipating always what you need, clean and comfortable

Response from Property: Dear Matthias, Thank you so much for taking the time to share your delightful feedback with us! We are thrilled to hear about your positive experience during your recent stay at Swiss Spirit Hotel & Suites Metropolitan Riyadh. It's truly rewarding to know that you find our rooms spacious and comfortable, and we are delighted that our dedicated staff has made a positive impression on you. Anticipating our guests' needs and providing exceptional service is at the core of our commitment to hospitality. Your kind words serve as a great source of motivation for our team, and we are honored to have had the pleasure of hosting you for the third time. We deeply appreciate your loyalty and trust in us. We look forward to welcoming you back for your fourth visit and beyond. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable to us as we strive to consistently enhance our guests' experiences. Once again, thank you for choosing Swiss Spirit Hotel & Suites Metropolitan Riyadh. It's guests like you that make our efforts truly rewarding. Warm regards, Nidal Ahmed Swiss Spirit Hotel & Suites Metropolitan Riyadh

soileh841

Stayed in Nov 2023

Solo travelers

3.0/5

Posted on Nov 23, 2023

The first room I got smelled of cigarette smoke, though it was a non-smoking room. I got another room - same thing, but not quite as bad as the first one. Probably comes through the A/C vents. I stayed in the second room because it was late and I was tired. Also the shower drained really slowly. Bed was ok, maybe a little too hard for my liking. Construction work outside so it’s a bit noisy, but wasn’t an issue for me as I slept with ear plugs. Breakfast was good and there was lots to choose from. But the tables were too high for the chairs and eating was really awkward even for a 170 cm tall person.

Response from Property: Dear Soileh, I hope this message finds you well. Firstly, I would like to extend my sincerest apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience. I'm truly sorry to hear about the issue with the cigarette smoke in the non-smoking rooms. I understand the frustration and discomfort it must have caused, and I want to assure you that we take this matter seriously. We are investigating the source of the problem to ensure such incidents do not recur. I also regret to learn about the slow drainage in the shower and the noise disruption from the construction work outside. Your observations are crucial for us to address these issues promptly and enhance the overall experience for our guests. Regarding the bed comfort, we understand that preferences can vary, and we appreciate your feedback on this matter. Your comments about the breakfast are positive, and we are delighted to hear that you enjoyed the variety of options. However, we acknowledge your concern about the awkwardness of the seating arrangement, and we will review and make necessary adjustments to improve the dining experience for our guests. We sincerely apologize for any inconvenience caused during your stay, and we are committed to making the necessary improvements based on your valuable feedback. Your satisfaction is our priority, and we would love the opportunity to make it right. As a gesture of goodwill, we would like to offer you a discount on your next stay with us. Please feel free to reach out to us directly when you plan your next visit, and we will ensure that your stay exceeds expectations. Once again, we appreciate your feedback and the opportunity to improve our services. If there is anything else you would like to share or discuss, please don't hesitate to contact us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for a much-improved experience. Best regards,

Refaa

Stayed in Nov 2023

Business travelers

3.0/5

Posted on Nov 22, 2023

The room space was considerably large (Front desk upgraded my room as a kind gesture). Property is not that attractive but definitely with such thoughtful members, business is lucky to have them around. I hope I recall the name correctly but it was something close to Soliman!

Paradise47310405502

Stayed in Nov 2023

Business travelers

5.0/5

Outstanding

Posted on Nov 22, 2023

The hotel in a very good location and nice place, near to all events areas Although there was some constructions surround but still can sleep Nice staff and I had a quite and pleasant week Thank you everyone

Response from Property: Dear guest, Thank you for your stay at the Swiss Spirit Hotel Riyadh. We are delighted that you enjoyed your stay with us where we were able to meet your expectations. We appreciate your feedback this and hope to have the opportunity to welcome you back on your next trip to Riyadh. Thank you for choosing the Swiss Spirit Hotel Riyadh.

Navigator33133381061

Stayed in Sep 2023

Solo travelers

5.0/5

Outstanding

Posted on Sep 28, 2023

Very interesting hotel, not big but comfortable stay can get there, Although some construction behind but still like it, all hotel workers are always smiling and happy to assist, Breakfast is nice as well, room cleaning I would recommend the hotel

Guest User

Stayed in Aug 2023

Other

0 review

5.0/5

Outstanding

Posted on Aug 24, 2023

The hotel is three stars but I would say it deserve to be 4, it just need some additional services anyhow still can get what you need is looking for a quote and reasonable priced hotel Thanks for all hotel team they are giving the best

Guest User

Stayed in Jul 2023

Other

0 review

5.0/5

Outstanding

Posted on Jul 24, 2023

the location is good and was near to my working site, nice and clean place Riyadh is nice city where you find somewhere to visit this was my second stay and i can see some improvement, breakfast was better and hotel cleaning as well i recommend the place for those who need to stay long time with a good price

Guest User

Stayed in Jun 2023

Other

0 review

5.0/5

Outstanding

Posted on Jun 13, 2023

Excellent service and much clean giving a nice atmosphere This is second time there but I feel become better The hotel location is very attractive as well The reception staff need to pay more attention to clients, cleaners are very polite

Phillip

Stayed in Feb 2023

Other

4.0/5

Very Good

Posted on Feb 6, 2023

They couldn’t find my reservation, first time I had issue for reservation but receptionist and staff were kind and give us compensation.Bathroom pictures do not reflect the reality, it is clean but there is no jacuzzi as it shows in the pictures.Beds are big and comfortable.Breakfast was fair. Staff friendly. Rooms size are good.Some of the rooms windows isolation better than others. It’s should be improv. Value for money it’s good. I will revisit.

Kevin

Stayed in Aug 2022

Business travelers

2.0/5

Posted on Aug 15, 2022

The property stands in an area under development and so is dusty, dirty and surrounded by rubbish. The food arrangements are poor. Breakfast has to be taken in another hotel a few minutes walk away although room service is said to be available. On most occasions I called room service, nobody picked up the call. On the first occasion I did make an order, and despite also calling reception to complain, the food did not arrive and so after 5 or so hours I went down to reception to speak to them face to face which resolved the issue. I received a letter of apology under my door stating room service was available 24/7 but this did not change my experience which was that rarely did anybody take the telephone call at room service.

Swiss Spirit Hotel & Suites Metropolitan Reviews

Swiss Spirit Hotel & Suites Metropolitan

Swiss Spirit Hotel & Suites Metropolitan Guest Reviews

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