IntercityHotel Riyadh Malaz Reviews

Response from Property: Dear Mr. Nuannuan,Thank you so much for your kind and thoughtful review!We’re truly delighted to know that you appreciated the cleanliness and tidiness of IntercityHotel Riyadh Malaz, as well as the quality facilities including the swimming pool and gym. Your special recommendation for both families and individual travelers means a lot to us.Providing comfort, cleanliness, and exceptional service is at the heart of what we do, and it’s wonderful to know we met your expectations.Looking forward to welcoming you back soon!Warm regards,Nizam Bou AntounGeneral Manager – IntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you for your kind feedback. We are delighted to know that you found our hotel neat, clean, and conveniently located near Riyadh Zoo and King Abdullah Park within walking distance.We truly appreciate your comments and look forward to welcoming you again soon.With best regards,Nizam Bou AntounGeneral Manager

Response from Property: Thank you for your valuable feedback!We're glad to hear that you were satisfied with the room and shower. We truly regret that the swimming pool temperature did not meet your expectations. Kindly note that our pool is currently unheated, and we understand how this could be inconvenient during cooler days. Your comment has been noted and shared with management for future improvement considerations.We hope to welcome you again soon with an even better experience.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback!We're thrilled to hear you found our rooms comfortable and that our front desk team left a positive impression. It brings us great joy to know that your trip to Riyadh was memorable.We truly look forward to welcoming you back soon to IntercityHotel Riyadh Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you for your feedback. We are pleased to know that you found our hotel a nice place to stay. While our location offers convenient access by car and a quieter environment, we appreciate your comments and hope to welcome you again soon.With best regards,Nizam Bou AntounGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us.We’re glad to hear that you appreciated the cleanliness of the room, and we’re sorry that the size and pool temperature did not meet your expectations.Regarding the internet issue, we apologize for any inconvenience caused and are actively working with our service provider to ensure more stable connectivity for our guests.Your comments help us improve, and we hope to welcome you back for an even better experience at IntercityHotel Riyadh Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you so much for your amazing feedback! We’re thrilled to know that your booking and stay were smooth, and that you had such a great experience with us.Your kind words — and that rocket emoji 🚀 — mean a lot to our team, and we can’t wait to welcome you back again soon at IntercityHotel Riyadh Malaz! 🫡Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you for sharing your feedback and for choosing IntercityHotel Riyadh Malaz.We’re glad to hear that you enjoyed our modern facilities and excellent breakfast spread. We also appreciate your comments regarding the surrounding area, and we hope to see more dining options emerge as the neighborhood develops. We look forward to welcoming you again on your next visit!Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Mr. Jimuel,Thank you so much for your wonderful review and for choosing to stay with us again at IntercityHotel Riyadh Malaz!We’re delighted to know that your second visit was just as amazing — from our cozy and clean rooms, to the city views from the pool and restaurant. It’s also great to hear you enjoyed the fresh and tasty food, as well as the cleanliness and ambiance of our lobby.Your kind words mean a lot to our team, and we can’t wait to welcome you back for another memorable stay.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are glad you enjoyed the in-room coffee and cleanliness. We sincerely apologize for the inconvenience caused by the odor in the bathroom and your experience at the coffee shop. Please rest assured that we will address these concerns with our team to improve our services. We truly appreciate your comments and look forward to the opportunity to welcome you back with a better experience.With best regards,Nizam Bou AntounGeneral Manager

Response from Property: Thank you for your valuable feedback and for taking the time to share your experience at IntercityHotel Riyadh Malaz.We’re truly pleased to hear that you found the hotel amazing, and we appreciate your constructive suggestions, which help us improve the guest experience even further.Addressing Your Concerns:Air Conditioning SystemWe understand your point about the A/C turning off once the temperature is reached. Your recommendation to keep the fan running for consistent airflow is noted and will be shared with our technical team for evaluation.Fridge PlacementWe sincerely apologize for the inconvenience caused by the mini-fridge’s location. We are currently reviewing furniture layouts in select rooms and will take your comment into consideration during future adjustments.Corridor Music VolumeYour comment is valid—guest comfort, especially in the early morning, is very important. We will review the current volume settings and timing to ensure they remain subtle and respectful to all preferences.Parking Exit SlopeThank you for highlighting this concern. We will immediately forward your feedback to our engineering and safety teams to evaluate the parking slope and ensure it’s safe for low-clearance vehicles.Your feedback is extremely helpful, and we are committed to continuous improvement. We hope to welcome you again soon and exceed your expectations on your next visit.Warm regards,Nizam Bou AntounGeneral Manager – IntercityHotel Riyadh Malaz

Response from Property: Dear Guest,Thank you for sharing your experience with us. We're pleased to know that your stay with us was satisfactory. At IntercityHotel Riyadh, we continuously strive to enhance our services, and your feedback helps us understand areas where we can improve. Should you have any specific suggestions or preferences for your next visit, we’d love to hear them so we can make your stay even better.Warm regards,Nizam Bou AntounGeneral Manager, IntercityHotel Riyadh

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear you appreciated the cleanliness and good housekeeping during your stay—it’s something our team takes great pride in.We’ve also noted your comment about the gym size. While our current space may be compact, we continually look for ways to enhance our facilities to better serve our guests. Your input is valuable, and we’ll keep it in mind for future improvements.We hope to welcome you back to IntercityHotel Riyadh Malaz soon. Please let us know if there’s anything we can do to make your next stay even more enjoyable.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz

Response from Property: Dear Valued Guest,Thank you for your lovely comment! We’re truly pleased to know that you had a positive experience with both our hotel facilities and our helpful team.Your satisfaction is our top priority, and we look forward to welcoming you again soon at IntercityHotel Riyadh Malaz.Warm regards,Nizam Bou AntounGeneral ManagerIntercityHotel Riyadh Malaz