I was very disappointed with my experience at this hotel, mainly because of the reception staff. The female receptionist I dealt with was unhelpful and showed very poor customer service. However, I would like to mention that the male receptionist working the night shift was excellent. He was polite, professional, and made everything easy for me. My main issue was with a food delivery. The order arrived at the hotel entrance and was left with the security guard. When I contacted the reception, I was told that delivery drivers were not allowed to come up to the rooms, which I completely understand. I then politely asked if a hotel employee could bring the order to my room instead, but my request was refused. No alternative solution was offered, and the staff simply said they could not help.I have stayed in many hotels across Saudi Arabia and in other countries, and I have never experienced this level of poor customer service. Even when hotels have policies restricting outside deliveries, the staff usually assist guests by bringing the order to the room or offering a reasonable solution.This experience also makes me wonder how the hotel plans to accommodate international visitors attending major events in Saudi Arabia, such as the AFC Asian Cup, the FIFA World Cup, or other international events. Guests from around the world expect hospitality, professionalism, and a willingness to help. Simply refusing assistance without any attempt to find a solution does not reflect the service standards expected from a hotel.I hope the hotel improves its customer service and provides better training to its reception staff. A little professionalism and willingness to assist guests can make a significant difference in the overall experience.
