Vittori Palace Hotel and Residences

Medium service quality

Dear Sir Madam, my room was full of dust the pillows didn’t feel clean, so as the bathroom. Most interesting thing my room had no window … i have never stayed in any 5 star hotel in this condition…

Loved the central location of the hotel, for a 5 star hotel i think an active operation manager will have have yo be hired ..A lot of small minute detailes, staines and broken external tiles has to be taken care off.

Terrible way to experience Saudi. I stayed this hotel for a business trip. My business contact reserved it for me. Bad mistake. Checkin staff do not really speak English. And the lady I had was simply rude. This hotel does not have a concierge. I arrived here on a weekend. I asked the front desk about booking a tour to a nearby attraction. They could not and would not help. The reception lady just walked away from me. Separately, there is a Starbucks inside the hotel. But, u cannot charge your coffee to your room. This hotel is not for international / foreign travelers. This is my first of three nites here. Will update if there is any news.

This is an odd hotel. It’s weirdly located in an area where there is nothing nearby. The service is awkward and uneven. For example, two of the four days I had to ask to have my room serviced, and on the other days the housekeepers showed up at 7:30 pm after I returned from work. Awkward! Each day, I received a different collection of towels. One day, I got a bath towel and bath mat. The next day, two bath towels. The following day a wash cloth and two hand towels. It was so weird it was comical. There was no chair for the desk, only an ottoman. As I was traveling on business, I needed to work in the evenings and this wasn’t particularly conducive. It did have an adequate number of electrical outlets, though. The on-site restaurant was acceptable, which I appreciated since there were no options nearby. It was a bit pricey, though, for what it was. The restaurant service was friendly but not particularly attentive, which was surprising given how few guests they had. Overall, it was a decent place to sleep but not my favorite. Definitely not somewhere you want to spend a lot of time. There are better choices of hotel in Riyadh.