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Wobushichuanchuan
Family Room
Stayed in Sep 2026
Family
12 reviews
7.0/10
Posted on Oct 5, 2026
The hotel environment is very good and the location is convenient. We booked a family room and mentioned we had three children (6-year-old twins and an 11-year-old girl) when checking in. However, the staff member checking cards at breakfast interrogated us repeatedly, like we were criminals. First, they asked the older girl's age, then questions like, "Are all three of these children yours?" Did they think I just picked up some random kids off the street to sneak them into their breakfast? By that point, I already felt offended. Honestly, I wasn't impressed with their breakfast; there were no expensive ingredients. I just wanted to help the kids get some food. Then, this staff member, with a displeased and reluctant expression, arbitrarily added a rule, saying, "Normally, a family can only bring two children." It was as if I was getting a huge discount by eating there. I think if you have a clear pricing policy, just charge me accordingly, or just politely seat us. This constant grumbling was really off-putting.
1. I booked a family room, which clearly indicates more people. The staff saw the three children during check-in and didn't mention any issues or special considerations for having more children.
2. When I woke up around 10 AM, I called to ask about the dining hours and casually asked about the children's charges. The front desk replied, "Children under 12 eat for free."
I came to eat breakfast, not to be interrogated like a criminal. During holidays, the hotel charges a premium, 2.5 times the usual price. A little customer service awareness would prevent such condescending questioning. I don't mind being charged (although I haven't encountered hotels charging extra for children's meals in recent years, I can completely accept pricing rules). As a long-time Ctrip member, I've stayed in quite a few hotels, both personally and with my family, but this is the first time I've been questioned about whether my children were mine or just freeloading at breakfast. It's truly an eye-opener and I felt genuinely offended.
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Anonymous User
Superior Room (2 Beds)
Stayed in Sep 2026
Other
3 reviews
7.0/10
Posted on Oct 5, 2026
The service and cleanliness were okay, but the soundproofing was absolutely terrible! I could clearly hear the background music playing from the shopping street downstairs, looping in my ears from morning till night. It felt like a constant music brainwash! Plus, I'd occasionally hear kids running wild in the hallway. If you're a light sleeper, seriously reconsider staying here!
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Guest User
Elegant Twin Room
Stayed in Aug 2026
Couple
18 reviews
10/10
Outstanding
Posted on Sep 7, 2026
The hotel is conveniently located right next to Wanjiahui, making dining out super easy. There's an underground parking lot with plenty of spaces. The staff were really welcoming and even upgraded my room for free. The room decor was stylish, with a separate shower and toilet, and everything was clean and tidy. Breakfast was extensive and delicious, and the dining area was beautifully designed. The books in the lounge area were captivating, and it's a great spot for photos.
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6/12
Response from Property: 尊敬的客人,感謝您選擇日照木棉花·凱悦尚選酒店並分享入住體驗。得知酒店地處萬家滙旁、就餐出行便捷,地下停車場車位充足,亦瞭解到工作人員始終以熱情周到的服務為您提供支持,我們深感欣慰。您對客房設計感、乾濕分離的舒適與室內整潔度的認可,同樣讓我們倍感鼓舞。與此同時,早餐的豐富與口感、休閑區書籍的吸引力以及拍照效果,也將成為我們繼續提升體驗的重要方向。期待您再次光臨,繼續享受更完善的服務與細緻的細節安排。
Guest User
Superior Room (2 Beds)
Stayed in Aug 2026
Family
9 reviews
10/10
Outstanding
Posted on Sep 14, 2026
The hotel upgraded my room type, and its location is excellent, right next to MixC World, which is very convenient. The lobby on the first floor is great, though the cleanliness could use some improvement. Overall, it offers good value for money!
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇下榻日照木棉花·凱悦尚選酒店並分享入住體驗。我們很高興得知本次為您升級房型與整體安排為您帶來了便利,尤其是酒店地理位置優越,毗鄰萬象滙,出行與生活都更加從容。同時,大廳的環境與整體品質也讓您感到滿意,我們深表感謝。關於您提到的衞生細節仍需進一步加強,我們已認真記錄,將督促相關團隊持續提升清潔標準與管理執行力。期待您再次光臨,繼續為您提供更完善的服務與體驗。
davidsang
Premier Queen Room
Stayed in Jul 2026
Family
147 reviews
10/10
Outstanding
Posted on Aug 26, 2026
Great hotel location, convenient for getting around. The rooms are new, very clean, and quite spacious. Breakfast offers a good variety too. The front desk service was also good and quick to resolve any issues. Very satisfied.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住並分享滿意體驗。很高興瞭解到酒店地理位置便捷,出行方便;客房保持嶄新整潔,空間寬敞也帶給您舒適感受;早餐品類相對豐富,滿足您的用餐需求。同時也感謝您對前台服務的認可,我們將繼續以高效細緻的服務保障每位賓客的入住體驗。期待您的再次光臨!
Qingchengmeishi
Superior Queen Room
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Sep 13, 2026
My first hotel in Rizhao was a Hyatt property. It's quite new and meets basic standards.
It's in the city center, right next to MixC mall, which was super convenient for dining with kids. The dining options here are much better than at the beachfront hotels. Staying downtown and taking a taxi to the beach offers a much better overall experience compared to some of the older, run-down hotels by the sea.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇日照木棉花·凱悦尚選酒店並分享寶貴點評。很高興您認可我們作為日照落地的凱悦系酒店,整體基礎水準在線。您提到市中心萬象滙旁的地理位置帶來用餐便利,尤其適合帶孩子出行;同時您對餐飲體驗的肯定,也讓我們深受鼓舞。我們也很珍視您所説的“綜合體驗感更佳”的反饋,將繼續圍繞品質與細節不斷提升服務水準。期待您與家人再次光臨,繼續在日照獲得更舒適的入住體驗。
Gunbinggunagun
Superior Room (2 Beds)
Stayed in Jul 2026
Family
9 reviews
9.5/10
Amazing
Posted on Aug 23, 2026
The hotel's location is excellent. On one side, there's MixC shopping mall, and on the other, a street full of dining and entertainment options. At night, there's even a lively night market outside. It's also super convenient to get to all the attractions in Rizhao! The room is quite spacious with a well-thought-out layout and appealing decor. They even offered a pixel art (pindou) experience, and the staff member was very patient and gentle in guiding us. My child absolutely loved it! 💕
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6/7
Response from Property: 親愛的客人,您好!非常感謝您對我們酒店的肯定與分享,您的描述讓人感受到滿滿的熱鬧與便利。很開心您覺得地理位置出行方便:一邊是萬象滙,另一邊是吃喝玩樂一條街,夜晚夜市氛圍也很到位;同時也讚賞您對房間空間和佈局的認可,裝修風格與整潔舒適讓您住得安心。再看到您提到拼豆體驗以及工作人員耐心温和的指導,也特別替小朋友感到開心。歡迎您再次光臨,期待與您在日照再次相遇!
Guest User
Standard King Bed
Stayed in Jul 2026
Couple
3 reviews
10/10
Outstanding
Posted on Aug 23, 2026
The hotel's location is very convenient, with a shopping mall downstairs. It's also easy to get to Wanpingkou for food. The room was clean, no strange smells, and the mattress was very comfortable!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住並分享這次體驗。很高興聽到您覺得酒店位置十分便利,樓下就是商場,前往萬平口附近用餐也特別方便。同時也感謝您對房間衞生的認可,您提到沒有異味、整體乾淨舒適,讓我們倍感欣慰。更讓人開心的是您覺得床墊睡起來很舒服,祝您旅途愉快,期待您下次再來,我們竭誠歡迎您再次光臨!
Guest User
Premier Queen Room
Stayed in Jul 2026
Traveling with friends
4 reviews
10/10
Outstanding
Posted on Sep 1, 2026
Facilities: Great and well-equipped, the room was spacious.
Cleanliness: Quite clean.
Environment: The environment was lovely. There's even a 'pindou' (bead art) shop on the first floor which was very popular. My daughter had a lot of fun making bead art, and the hotel even gave us a coupon – five-star review!
Service: All the staff were excellent. We also had dinner at the hotel restaurant.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您對本次入住體驗的充分肯定。得知您認為設施齊全、房間寬敞,整體衞生狀態良好、居住環境舒適,我們深感欣慰;同時也很高興瞭解到您在大堂的拼豆體驗中陪伴女兒玩得開心。我們同樣重視每一位客人的感受,感謝您對服務人員的認可,並祝您與家人旅途愉快。期待您再次光臨,繼續感受更優質的入住服務。
Shenjianxiongying
Standard King Bed
Stayed in Jul 2026
Business traveler
26 reviews
6.0/10
Posted on Aug 13, 2026
They didn't even bother to take the towels out of the laundry basket. I'm speechless at their hygiene standards.
Original textTranslated by Google
Response from Property: 感謝您的評價,非常抱歉客房打掃出現疏漏,臟衣簍內遺留毛巾未及時清理,衞生沒有做到位,讓您入住體驗大打折扣。這暴露了客房清掃檢查環節存在漏洞,我們會立刻對客房班組加強培訓,落實打掃完成後的逐項複核檢查,避免出現物品遺留這類問題。我們會認真整改衞生細節,期待今後有機會給您帶來更好的入住感受。
Guest User
Deluxe Double Room
Stayed in Jul 2026
Traveling with friends
10 reviews
10/10
Outstanding
Posted on Aug 20, 2026
My stay at Kapok Hyatt Centric during my trip to Rizhao far exceeded my expectations. The hotel's new Chinese-style design is elegant and timeless, and the lobby's book bar is quiet and refined, creating a perfectly relaxing atmosphere. The location is a huge plus, right next to the MixC shopping mall, offering a one-stop solution for dining, entertainment, and shopping. It's also not far from Wanpingkou Beach, making getting around very convenient.
The room's cleanliness was impeccable, with smart controls throughout, allowing for one-touch operation of curtains and lighting. The mattress and pillows were very comfortable, ensuring a great night's sleep. The bathroom facilities were complete, with plenty of hot water. The staff were polite and attentive, and check-in/check-out was efficient. This hotel is highly recommended for both leisure travel and short getaways. I'd definitely come back.
Original textTranslated by Google
Response from Property: 您好,衷心感謝您選擇入住木棉花·凱悦尚選並分享這次旅途體驗。很高興看到您對酒店新中式設計的認可,感受到大堂書吧的安靜雅緻與整體休閑氛圍;同時也感謝您肯定我們的地理位置與出行便利,以及客房衞生、全屋智能與衞浴熱水的體驗。更讓我們暖心的是,工作人員的禮貌貼心與辦理效率也獲得了您的好評。期待您再次光臨日照,再次與我們相遇。
Xiaoshudaizi
Deluxe Room, 1 King Bed (Smart Control + Art Design)
Stayed in Jul 2026
Family
27 reviews
9.5/10
Amazing
Posted on Aug 14, 2026
Right next to Vientiane City, the lobby is connected to a book bar, and the hotel offered a complimentary 'pixel art' craft experience which was really nice and located right on the ground floor lobby.
Original textTranslated by Google
Response from Property: 感謝您的點評!酒店毗鄰萬象滙,逛街出行十分便利,酒店大堂書吧可以休閑小憩,您套餐內包含的拼豆手工體驗也希望為旅途增添趣味。我們會持續維護好大堂休閑區域,把親子配套做好,期待您再次入住!
Guest User
Superior Queen Room
Stayed in Jul 2026
Family
8 reviews
6.5/10
Posted on Aug 9, 2026
Extremely noisy! So loud! First, the downstairs hawker was shouting about oden, crispy sausages (3 yuan each, 5 yuan for two), and kids' meals all night long. The windows aren't soundproof at all. We even had to add an extra bed in the bathroom ourselves. The front desk just replied, 'That's how we are, nothing we can do.'
Original textTranslated by Google
Response from Property: 感謝您客觀的評分,非常抱歉這次入住給您帶來的感受。樓下商鋪喇叭噪音持續干擾休息,加上玻璃隔音不足,影響了您的睡眠,面對您的訴求前台回覆處理生硬,沒能積極幫您解決問題,對此我們深表歉意。我們會一方面聯繫周邊商户溝通管控外放喇叭噪音,同時評估窗户隔音優化方案;另外會對前台加強培訓,遇到賓客受到噪音困擾時,做好安撫與備選方案。我們會認真整改這些問題,希望未來有機會能為您提供更好的入住體驗。
Guest User
Superior Queen Room
Stayed in Jun 2026
Family
9 reviews
10/10
Outstanding
Posted on Aug 3, 2026
The bedding was a bit subpar compared to other 5-star hotels I've stayed at. However, the complimentary pixel art (perler bead) experience was quite enjoyable, and the service was also very good. The hotel is conveniently located close to shopping malls and attractions, and the room offers a wide, open view.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您客觀真實的評價!很高興貼心周到的服務、有趣的拼豆體驗、開闊的客房視野以及毗鄰萬象滙、近景區的優越位置能得到您的認可。酒店為東方美學裝修,設施齊全出行遊玩十分便利。我們也記下您關於床品的感受,後續會持續優化客房用品,力求帶給大家更舒適的入住體驗,期待您再次光臨!
Guest User
Superior Queen Room
Stayed in Jun 2026
Couple
6 reviews
10/10
Outstanding
Posted on Jul 25, 2026
This hotel has a great design. The restaurant on the first floor is excellent!
Original textTranslated by Google
Response from Property: 非常感謝您的認可與好評!很高興酒店獨特的裝修設計能夠得到您的喜愛,酒店設計初在空間佈置上花費了不少心思。餐廳食材與菜品都經過用心打磨。您的誇讚是我們前行的動力,我們會持續優化環境與餐品,期待您再次光臨體驗!