Top Hotels in Rochester with Spas

There was a feeling of cleanliness and it was a good hotel. The bed was nice. There was no bathtub, but it may be due to the grade of the room. As for breakfast, there was not salad, so vegetables were not taken very much, but American hotel may be such a thing. The gym was pretty good, but the weight equipment was a bit difficult to use. We did not use pool, but it was good to look at from the outside. I couldn't find a good restaurant around. Maybe there was, but I didn't ask the concierge, so I entered a nearby steak restaurant called Mortons. I was overcharged but it has nothing to do with the hotel. Overall it ’s pretty good.

I have stayed in several hotels in Henrietta over the past few months, son is a student out there. I am not a ”Everything has to be perfect” type of guy, but for the price, I would like certain things. When I checked in, they didn't have the person in front of me in their computer, so took quite a while to get him checked in. When I got there I asked if I could stay in a single. I was not sure if my son would be staying there or not, so I said I wanted a double (what I had reserved). The front desk person apparently was not told what rooms were clean, so she left, had to go upstairs somewhere to get a housekeeping list. By the time I got checked in there were 5 others behind me waiting to check in. I did get a choice of what floor I wanted. I choose the second floor. First thing I noticed was the smell. It is a ”non-smoking” hotel but apparently was not enforced. In fact, a previous person staying in my room had fixed a plastic bag over the smoke detector to keep it from going off. I didn't want to try to balance on the chair to try to take it off, so trusted the heat detector in the room to alert me if there was a fire. I was not going to be cooking in the room. Since there was no coffee maker, I wanted to heat up some water in the microwave for tea, I looked through the cabinets for mug, a pot, anything to use in the microwave or on the stove, there is nothing in the room. I stopped by the desk and asked for something to heat water in a microwave, like a mug. I was given a plastic cup, like the ones in the bathroom, not microwave safe. If you want to use the microwave or stove, bring your own dishes I guess, it says you can request dishes/ pots at the front desk, but didn't work for me. After I did get past the smoke smell (and opened up the window to let some fresh air in, they opened about 3 inches), I noticed the bed was small. I have a queen bed at home, this was not a queen. I also have a full, and pretty sure this was smaller than a full. Two people could fit, but would not be comfortable, unless you really, really wanted to cuddle together. I went out for a hockey game, got back about 10:30. From then until about 1:30 it sounded like someone above me was moving beds around. I couldn't tell exactly what time because the alarm clock display was broken. I am used to hotel room noise, not expecting quiet, this was really, really loud. I left the TV on to try to drown out some of the banging. I couldn't really watch it because it is a smaller 19 inch (about), set down on a lower table, so laying on the bed, you couldn't really see it, but I could at least listen. The light from the TV did help me to get across the room, there was only one plug by the bed (which you had to move the bed to get to), so if you wanted the alarm clock and a cell phone, you could not use the light. I was awake early, and got a shower. Got about 3 hours of sleep. Heard about the grab and go breakfast, so at least I could get a cup

We entered the building and there was a gentleman at the front desk area on the phone and a couple of ladies at the breakfast area chatting. We waited a couple of minutes for the guy to get off the phone, when one of the ladies walked up and asked how she couple help us. We had no indication that she worked there when we walked in. The room was on the small side, dated and the furniture in it was worn. The table in the room we were given was on its last legs. The beds and fridge were fine though. There was a microwave that we didn't use. There was also a Keurig and 4 coffee/tea pods. The bathroom was subpar. The tub was dinged up. There was a rubber mat in the tub that partially lifted when you used the tub. Not sure if it was a sticker or a rubber mat and I didn't dare to lift it up to check. Surprisingly, all the products in the bathroom were Dove and not the normal HIE stuff. The pool was closed. Breakfast was fine, 2 types of eggs and meats to choose from as well as breads, fruits, cereals. The pancake machine was broken.

Except for no housekeeper cleaning every day, everything else is fine. Breakfast buffet for one person for 10 dollars, although the dishes are less, it is still affordable.

When I checked in at midnight and entered the room, I was surprised ． There is no refrigerator in the room (there is space in the refrigerator, but when you open the door, it is empty inside), and the safety box does not work. There was no hair dryer ． Even if I went to the front desk and complained, I couldn't respond because it was midnight ． After all, I spent my time without a hair dryer after the shower ． Furthermore, One of the bedside lamps was that the light bulb was not on in the first place and the desk light was broken ． The next morning, when I complained at the front desk again, I brought a refrigerator and hair dryer that day. The safety box was replaced ． and other lights were fixed, but it's unclear why I rented the room in that state ． For the time being, the engineer who came to install the refrigerator apologized ． In addition, Housekeeping is also ３ １ times for nights ． It was about towel exchange and no cleaning ． The corridor was also garbage and debris. ．２ I don't want to stay again ．

Very speechless, usually less than 100 knives in the hotel, encountered the price of the American Golf final 160. I have lived in Quality inn before and I feel okay. I didn't expect the sheets and quilts in my room to have yellow stains. Then I will take a bath for one night without undressing and the next day. Unfortunately, the bathtub did not leave hot water for 10 minutes. Good wash basin wash face out. Then spit, go out and wait for Uber. The driver clicked the navigation and turned around 2 times and didn't find the hotel. Finally, the customer came to pick it up. He said that the navigation led to the back of the hotel. Fortunately, he found me with wisdom. Finally, it is worth mentioning that the front desk service is good, I saved my luggage, and I care that my Uber did not receive the cloud.

The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

Amazing stay as always. Love the restaurant

My daughter and I stayed overnight for a visit to the University the next day. Austin was helpful, and gave us an amazing upgrade so we would each have a bed. I have never before commented on a hotel bed but it was SO comfortable that I almost overslept (which I never do!). The location was perfect, a short drive/walk to the University of Rochester campus; but still quiet and in a safe and peaceful area. The breakfast was standard continental breakfast but the view of the river from the breakfast area was exceptional. All the staff was so nice. The room was clean and quiet. I definitely recommend Staybridge highly!