When we arrived and were waiting in line at the check-in counter, our 1st impression was not good. It was very chaotic. It took an extremely long time for the family checking in at the counter. The next person in line was someone already staying here and had no toilet paper in their room. We were next in line, but someone came in and wanted to go in front of us because they could not get into their room. Their key would not let them in. So the employee working at the desk, left the desk to let this person in their room, using a master key. Then another person staying here came to the desk and said they needed towels. There weren’t any clean towels in their room. Finally, after all these interruptions a check-in, we were able to get checked in. However, we were told that we would not get keys to our room for about 10 to 15 minutes because the key maker was not working and they had to wait for the boss to come in and fix it. Therefore, the employee at the desk, took us to our room and unlocked the door with their master key. Then I had to stay in the room while my husband went out to the car to unload the car since we did not have a key to get into the room. After about 15 minutes, the employee from the desk came to our room and brought us two keys that were programmed.
Two of the lamps in our room were missing lightbulbs. When the employee brought our keys to our room, I told him that two of the lamps were missing lightbulbs, and I showed him the lamps. He said he couldn’t do
