Sleep Inn Rockville

Family friendly very nice staff

The complimentary breakfast was nice, price was unbeatable... but there were two mice in my room running around in the floor and both times I went to the front desk there was nobody there!

Worst service experience ever. This place is unresponsive. DO NOT BOOK HERE!

The room was not what was originally booked. My daughter who is in a Wheelchair stated that the bathroom floor was sticky and and she did pressure relief by using her hands to lift via the wheels on her chair. They were black and had to wash them multiple times. The "Breakfast in the morning as an option was hard to know what was available since we had to ask for everything. The eggs looked and tasted like rubber and gross. The room didn't have a microwave and the refrigerator was plugged into and extension cord. The only microwave that was available for the hotel guests was in the breakfast area. It looked like it had been pulled out of a dumpster and was dented and filthy. The room and other areas of the building showed that the roof leaked at some point and had not been repainted. The doors that should have been accessible from the outside via room key or physical key were not locked and it appeared that at least to homeless persons were staying in the lobby area at the least most of the day. Needless we will not stay there again.

Rat traps in some rooms. Also when I checked in end of May 2026 they had no room key cards and the staff had to manually open your door not knowing if that’s really your room or not. Very unsafe

When we arrived we discovered that their key card system did not work. We had to get someone from the front desk to let us in. Often times there was no one at the front desk and we had a wait. Also the water did not get hot, it only got lukewarm. We complained and they sent a maintenance man who checked it and said they lower the temperature during summer months. This was May and cold and rainy. Will not stay here again.

Dear Management, I am writing to express my disappointment and frustration regarding my recent stay at the Sleep Inn in Rockville. Unfortunately, my experience did not meet reasonable expectations for comfort or customer service. During my stay, the room key cards repeatedly did not work, causing unnecessary inconvenience and difficulty accessing my room. On multiple occasions, I had to search for someone from the front desk because staff were often not available at the desk when assistance was needed. Additionally, I experienced significant difficulty contacting the front desk by phone. I had to call approximately 12 times before receiving an answer, which was very frustrating when I needed assistance. Due to these issues and the lack of proper accommodations and responsiveness, I am requesting consideration for compensation, whether in the form of a refund, discount, reward points, or another appropriate resolution for the inconvenience I experienced. I would appreciate a prompt response regarding this matter and hope we can resolve this fairly. Sincerely, Bradford Woodridge