Candlewood Suites ROGERS/BENTONVILLE by IHG

Staff was very nice & friendly. Rooms were very roomy & nice size. Advertised as having a full breakfast- nothing was available at this particular location. Advertised as having separate rooms for entertaining but only space available was the lobby. Something we take for granted at staying in hotels was room refresh & beds made every morning with trash being removed & towels replaced- this is not offered unless you are there 7 days & then they will do it. Bed was extremely firm. Slightly softer than laying on the floor with a sleeping bag. Very uncomfortable. We didn’t sleep well.

Our room was great. Spacious & clean. The bed was super comfy. Love that they had sulfate and paraben free shampoo/ conditioner dispensers in the shower. Full size fridge and cooktop burner so we cooked and made meals to save $ and not eat out. Would definitely stay here again. Oh! And a staff member even helped us figure out how to use the TV remote!

This hotel is very clean, well maintained, with very good customer service. There was a fruit and coffee bar in the morning but no breakfast. The area is very convenient with any services needed. The only negative I can say is that the mattress was not comfortable at all and well worn as you'd sink in the middle.

It was good bed, the ice maker, toilet, were loud but everything else was good. The staff were great! The maintenance man was friendly.

Room was clean and staff was very friendly and welcoming to our dog! Bathroom was not the best designed (had to lower toilet seat to flush the toilet because of a low shelf above it) and was a little tired. For the price point, it was good! Felt safe in parking lot and general area. We wanted a clean room to sleep in for one night and it hit the mark!

Room was in good condition, beds were not the most comfortable. But overall a decent stay since we were only there overnight.

The microwave didn’t work properly so they were going to move us to a different room but when I started moving out things into the new room the heater was stuck on and if was extremely hot and it wouldn’t shut off. Canceled the move and stayed in the room with the funky microwave. After every use we had to unplug it so it wouldn’t make noise.

The staff were all incredibly nice. The property does need a little bit of a facelift (touchup up paint, new carpet, basic esthetic stuff), other than that no issue.

The room was adequate as was the kitchenette. The hotel in general seems to be getting run down. The Room doors are all scraped up and missing paint. It was difficult to get a grill to work - 1 didn’t work at all and the 2nd one barely had enough flame to cook fish in an hour - hotel staff didn’t seem knowledgeable about the grill issues. It was affordable to stay here and I do appreciate that oatmeal, apples, bananas and oranges are provided for breakfast. The fitness center was decent but could use some spray or wipes for the machines and yoga mats.