This review goes for both sister hotels, the Comfort Suites Bentonville-Rogers and the Country Inn Bentonville South-Rogers. We made a reservation for the Comfort Suites for a baseball tournament via the tournament’s travel agent. Everything was good until we arrived to check in at the Comfort Suites. We were told that we no longer had reservations at that hotel and that the reservations were moved to their sister hotel, the Country Inn and Suites, down the road. We asked why we were not notified of this change and were told “we told the booking agent”, which doesn’t do anything for the customer. So we drive to the Country Suites to check in there, where we were advised we’d actually been checked OUT for the previous night after a one night stay! I said we previously had arrangements beginning the previous night, which were changed a week earlier once we learned the baseball tournament schedule did not require us arriving the night before. After a long discussion and further checking, they said they could fix the error and got us a room for the night. They also said they would check with the hotel manager the next morning to see how best to correct the issue of charging a night in error. No problem…I agreed it was ok to get this resolved later, thinking this would be a very simple issue to fix (how wrong I was). We went up to our SUITE, which we had booked at the Comfort Suites originally, and found it to be a regular 2 queen room (no suite). Went back down to the front desk to remind them that I booked a suite and would require a suite given we needed the sofa pullout. They found a suite to give me instead. Again, no problem here, another simple mistake. I checked with the manager at the front desk the next morning and he told me he’d spoken with Choice Hotels (owner of both hotels), and they advised the error was their fault. That someone had cancelled the original booking of rooms at the Comfort Suites for this baseball tournament months ago and that they were all rebooked at the Country Suites, which should have been at a lower rate, I would believe, since it is a lower class hotel. I said “it would have been nice to notify impacted customers of this error and change.” He said that he thought Choice Hotels would be refunding one night for the inconvenience, which I thought was a good compensation for this fiasco. We completed our stay with the charges still being unresolved but I was told they would be fixed on Monday. In addition to the original booking snafu, I later found that the $80 deposit I paid to the travel agency (Pellucid Travel) was not applied to my account to apply towards my charges. THEN things somehow got even worse! The credit for the one night was refunded but then immediately RECHARGED! I spoke with the assistant manager twice during the week to get this resolved. I decided after giving them all the information on what needed to be fixed to simply allow a few days for them to get the issue resolved, since I didn’t h
