Anonymous User
January 26, 2026
The hotel's interior was nice, but the service was infuriating. I booked a Level 4 Deluxe Room for three nights. On the first day, I was given a second-floor room with a sloping roof (there were two small windows on the sloping roof covered by curtains) without windows. It rained all night, and the raindrops hitting the roof were very loud, keeping me awake all night. On the second day, I requested a room with normal windows and sunlight, and the front desk gave me a room on the fourth floor. This room had a constant noise from the ceiling. I called housekeeping to investigate, and he confirmed that he heard a very clear sound, like it was coming from a microphone. He said he would report it to the first floor and the front desk would call me to change rooms. However, by 8 pm, no one had contacted me, so I emailed the front desk to report the excessive noise from the ceiling preventing me from sleeping. I also checked Ctrip and found two rooms available at the same price for the same room type, and sent a screenshot to the front desk. The front desk replied in an email that, according to the manager's instructions (even though Ctrip had rooms available at the same price), they could only offer me a classic room (level 1) at most. I naturally disagreed. If they were just trying to fob me off with the most basic room, they should refund the price difference. But the front desk replied again saying they wouldn't refund the difference! This is how this hotel is managed—they don't care about their guests' well-being at all! I booked three nights; theoretically, I could change rooms every day, especially since the noise from the room prevented me from sleeping! A bad review is a must! For nearly 3000 yuan a night, the service is completely disproportionate!
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